Description Are you passionate about driving enterprise level IT solutions? Are you a hands-on expert with Agile methodologies and Program Management best practices? Are you interested in joining a growing team that is transforming IT solutions across a worldwide organization? Operations Technology Solutions (OTS) is seeking technical experts to join our team. We're looking for a customer focused, analytically and technically skilled Sr. Program Manager to innovate on behalf of customers, build effective solutions and deliver within OTS. Key job responsibilities - Advocate for ideal OTS customer experience and identify and drive data-driven improvement projects - Drive new hardware and software feature launches and increase existing feature adoption by becoming the liaison for cross-functional teams - Identify and formalize metrics to track through weekly business reviews - Engage with both internal and external partners to identify product enhancements A day in the life mazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Our team oversees the planning and execution of large-scale, cross functional programs both software and hardware. We focus on driving alignment, managing dependencies, and ensuring successful delivery of projects across multiple product initiatives. Our core responsibilities include: - Developing program plans, defining objectives, and establishing governance structure. We ensure alignment with business goals, manage risks, and track progress against milestones. - Facilitate communication and collaboration among different teams and stakeholders. - Identify risks, assess their potential impact and develop mitigation strategies. - Analyze and derive data insights through PA/BI and publish those insights to broader stakeholders throughout the program lifecycle. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.