Here at Amazon we're seeking for an experienced Senior Program Manager to join Delivery Experience team and support with the rapid growth of our delivery Service Partner (DSP) program.

At Amazon, our mission is to be the most customer-centric company on earth, providing our customers with the best experience possible. We aim to deliver each package, regardless of size, to our customers when and where they need them, as quickly, accurately, and cost-effectively as possible, through a choice of innovative delivery options.

In this high-impact and complex program management role, you will collaborate with different stakeholder teams to define and develop new initiatives, products, and features to continuously improve partner experience throughout the partner lifecycle. You will act as a gatekeeper of the partner experience, which will include diving deep to uncover root causes of pain points, finding long-term solutions to address them, and developing strategies to manage and analyze interactions. We're seeking people who enjoy ambiguity and designing two-way door experiments to validate partner experience initiatives, and who have demonstrated the ability to analyze and solve complex problems and manage competing priorities simultaneously. The ideal candidate is a strategic thinker, someone who is detail-oriented and well-organised, and is able to make effective high-judgment calls. You will also need to be an effective cross-team collaborator, with the ability to work closely with multiple stakeholders.

Key job responsibilities
• Work across program, product and tech teams to build and implement initiatives and develop mechanisms to continuously improve the partner experience.
• Implement processes and tools to pull and draw insights from data, analyse and solve partner experience problems at their root.
• Understand and react to partner sentiment and needs to escalate pain points, recommend product changes, and seek new opportunities to gain feedback through existing channels.
• Build accountability mechanisms with business teams to drive continuous improvement activities that enhance the overall partner experience, from big rocks to paper cuts.
• Own the definition and delivery of program improvements that fix defects and reduce partner operational complexity.
• Effectively manage cross-functional high-impact projects, align teams on program goals and drive execution.