Amazon Global Engineering Services is seeking a highly motivated Senior Program Manager to lead capital planning, project management, and change management initiatives across Amazon's existing Retail Fulfillment and Logistics ecosystem. This role will be pivotal in driving rapid growth, operational excellence, and effective change implementation at scale.

You will be responsible for developing thoughtful program strategies, while also directly managing hands-on execution for the portfolio of projects supported. The ideal candidate is detail oriented, comfortable with ambiguity, and capable of balancing competing priorities. A successful candidate will implement scalable process improvements, influence large cross-functional teams and leaders, and leverage data to drive business decision making.


Key job responsibilities
Capital Planning and Project Management:

- Manage and support multiple Amazon business units, including Global Customer Fulfillment, Global Air Program, Global Transportation, Amazon Logistics, Emerging Markets, PillPack, Merch by Amazon, Sort Center Network, and strategic initiatives.
- Develop estimates, assumptions, schedules, cash flow forecasts, track budgets, and manage execution plans for existing network facility expansions, retrofits, and new technology initiatives.
- Ensure adequate project funding is secured, enabling on-time and under-budget project execution.
- Manage funding milestones and schedule dependencies.
- Collaborate with cross-functional teams to align project planning, financial entitlement, and effective investment decision-making.

Engineering Change Management:

- Lead change management initiative approvals to optimize Amazon's legacy network.
- Garner support and adoption of program and process changes that drive Safety, Operational Efficiency, Technology Deployment, among others.
- Review new change requests from corporate (network level) and operations (site level) stakeholders and provide feedback and guidance to ensure the optimal decision is made for the business at-large.
- Build and maintain a team of subject matter experts across various disciplines.
- Identify and address customer and business pain points through lean/agile methodologies and other improvement techniques.
- Lead and implement scalable process improvement projects within the team and across the organization.

Stakeholder Management and Collaboration:

- Partner and actively manage competing priorities across all functions within the Engineering Services organization (including Finance, Program Management Office, Supply Chain Capacity, Startup, Launch, Real Estate, Construction, Operations Engineering, Procurement, Safety, Sustainability, People Experience Technology (PXT), among several others).
- Educated upstream and downstream partners of interdependencies, influence without authority, and hold teams accountable to ensure high-quality delivery with minimal defects in project approval, deployment and execution.


About the team
The REI Capital Projects Team is embedded within the Global Engineering Services organization, and is responsible for directly overseeing all Legacy Network Retrofits, Expansions and Initiatives across North America. Our team manages end-to-end controllership of Operational Changes and Capital Investments within our Existing Retail Network. These changes will focus on large-scale initiatives with extensive investment—including physical, structural, interior and exterior site modifications, mechanical equipment and technology, and, innovation and sustainability deployments—that drive excellence in Safety, Compliance, Operational Efficiency, and Associate Experience for Amazon.com's growing Retail network.