Description This position is available as any Corporate Hub in EMEA ( Berlin, Munich, Madrid, Barcelona, Paris, Milan, London, Manchester, ... ) As a Senior Program Manager on the SSM team, you will end-to-end own, develop, maintain, and continuously improve physical security provision from our vendors across EMEA. To achieve this goal, you will pilot and expand security solutions and processes, create standards and other specifications within the SSM team for implementation by the security services providers. In addition, you will support Security and Loss Prevention by acting upon performance related issues and activities concerning risk and other incidents within security services. You will also conduct audits to assess the performance of security service providers, review and manage action plans to mitigate performance failures and risks created to storage, logistics, and distribution of Amazon products. Finally, you will define and implement regional security standards with all security service providers. Key job responsibilities * Match solutions to individual and business unit goals by creating standardized tools. * Extract relevant information to support decision making. * Ensure that data are of high quality and accuracy. Convert data into operational tooling to generate metrics and reports. * Developing key input and output metrics associated with vendor success and other key impact-driving functions * Inventing new strategies that will improve vendor performance and experience * Identify, assess, track and mitigate issues and risks at all levels * Identify opportunities and solutions for cost/benefit optimizations. Remain flexible to changing priorities, open to new ideas and have Amazon's success firmly in your focus * Proactive engagement with business units. Find the link between business requirements and integration with our strategic partners and Security & Loss prevention A day in the life As a Senior Program Manager on the SSM team, you will end-to-end own, develop, maintain, and continuously improve physical security provision from our vendors across EMEA. To achieve this goal, you will pilot and expand security solutions and processes, create standards and other specifications within the SSM team for implementation by the security services providers. In addition, you will support Security and Loss Prevention by acting upon performance related issues and activities concerning risk and other incidents within security services. You will also conduct audits to assess the performance of security service providers, review and manage action plans to mitigate performance failures and risks created to storage, logistics, and distribution of Amazon products. Finally, you will define and implement regional security standards with all security service providers. About the team Working in partnership with our stakeholders, Security and Loss Prevention secures the Amazon supply chain end-to-end and promotes security during business conversations. Sitting within Security and Loss Prevention, the SSM team does this by developing service delivery standards to impact and mitigate Security and Loss Prevention-related risks and vulnerabilities within the physical security environment as early as possible. Continually assessing the programs and adjusting to support the ever-changing operational requirements, we deep dive root causes and embed standards and processes to improve productivity and prevent re-occurrence of incidents. We also provide frameworks for standards to enable business units conduct their daily operational tasks whilst mitigating risks accordingly. To reach this goal, we collect and consolidate information to evaluate vendor performance, customer satisfaction and feedback from other stakeholders. Collaborating with additional support function teams, we assess the risk and develop programs to minimize potential impact. We also provide strategic, tactical, and operational programs for customers’ as well as stakeholders’ business needs and priorities by working closely with EMEA business leaders, support functions, and other security functions in a global framework. Basic Qualifications - A relevant degree or degree equivalent (e.g., business, project management, criminal justice) - Relevant advanced experience within European security provision, logistics, retail, supply chain, transportation security, compliance, or operations - Relevant advanced experience in commercial supply chain network from environments such as, but not limited to, fast-moving consumer goods, pharmaceuticals, tobacco, or consumer electronics - Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Upper intermediate proficiency in written and verbal English Preferred Qualifications - Experience leading process improvements - Relevant industry certification (e.g., CPP, TAPA, ISO, AEO, C-TPAT) - Lean Six Sigma certification (Black Belt) and/or relevant advanced experience - Relevant advanced experience in multi-site/country environment managing security and loss prevention in logistics or transportation - Relevant advanced experience with conducting physical security risk assessments of different parts of the supply chain - Ability to interact with all levels of leadership within the organization to drive consensus regarding new solutions, policies, and procedures Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.