As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will collaborate with operations, training, product, and software development teams both inside and outside Selling Partner Support; build collaborative relationships with these partners; and execute on our roadmap. You will provide regular program updates to senior management.

Key job responsibilities
- Interact with stakeholders at multiple levels dynamically including business and product teams to define and deliver solutions.
- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Selling Partner and Associate experience improvements.
- Determine and implement effective Operations solutions quickly, so as to not impede production.
- Plan and manage multiple parallel projects.
- Maximize resource utilization for the greater good of the organization.
- Create, maintain and disseminate project information to stakeholders and senior management.
- Remain flexible to changing priorities and open to new ideas.
- Be a role model across the wider org, championing seller’s needs and using data and technology to anticipate and exceed them.

About the team
Third-party sellers represent significant value to Amazon’s online retail customers and Selling Partner Support (SP-Support) drives success for these sellers through a combination of people, processes and services. We drive cross-functional initiatives to improve SP contact experience and operational efficiency to support these contacts.