The WW Selling Partner Services (SPS) team's vision is to enable every brand – from the small business with an idea to the large, multi-national corporation – to be able to thrive and grow into a global selling success. Our mission (i.e., our roadmap to achieve that vision) is to enable the long-term success of our selling partners by providing the most trusted shopping and selling experience and by providing solutions for accelerating our selling partners’ business growth. We are entrusted with preventing fraud and abuse, and we are guardians for all our customers. We are advocates and innovators who delight buying customers by enabling our selling partners to succeed. We deliver at massive scale through technology, science, and expert human judgment while continuing to think even bigger about the future. We do all of this while creating a team culture that we are proud of – one that builds fulfilling careers, is inclusive and gives back the community, and is fun to be a part of.

The WW Selling Partner Service FP&A team has an immediate opening for a Senior Program Manager that will be the single threaded owner of the Customer Experience (CX) Metrics and Amazon/SPS goal programs. This is an exciting role that will organize, lead, and improve these critical programs that span across the SPS organization and are direct inputs into executive-level reviews and mechanisms. This is a new role that gets to build these programs and processes in the most effective way for our organization.

Key job responsibilities
- Develop strong relationships and partnerships with internal and external SPS customers.
- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements
- Document constraints, dependencies, and assumptions
- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process
- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities
- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports
- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers
- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions
- Develop and manage plans and roadmaps that successfully deliver promised results
- Develop metrics to measure and ensure solution effectiveness
- Remove obstacles and work towards consensus
- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan
- Answer key business strategy questions from Senior Leadership