Amazon has exciting opportunities for leaders in Operations Management within our rapidly expanding Sub Same Day (SSD) network in Japan. Our dynamic environment offers candidates significant challenges in strategic planning, network design, and driving scalable, continuous improvements across our fulfillment centers, supply chain, and last-mile delivery teams.

【Role Summary】
This role presents a unique opportunity to drive Amazon's ambitious goals for expanding and optimizing our SSD network in Japan. The successful candidate will lead programs, partnerships, and innovations to strategically grow our Sub Same Day delivery capabilities, ensuring best-in-class speed, coverage, and customer experience. You will drive robust planning processes and data-driven decision-making to create a positive impact on Amazon's SSD offerings in Japan through network expansion and topology optimization.
You will partner closely with multiple functional teams and stakeholder groups, including Supply Chain, Real Estate, Tech teams, Transportation Network Planning, Middle Mile teams, Retail Delivery Experience, and Customer Service. The ability to influence without authority and execute with speed will be critical to success in this role.
The ideal candidate should possess:
• A successful track record of managing complex programs and projects in logistics or related fields
• Strong analytical and business acumen
• Experience in managing multiple stakeholder teams simultaneously
• Impactful communication skills
• A demonstrated commitment to Amazon's Leadership Principles, particularly Ownership, Bias for Action, Insist on Highest Standards, Customer Obsession, and Think Big

We're seeking a self-starter who will take ownership of network expansion challenges to create successful partnerships across stakeholder groups, driving strategy and execution to achieve SSD network growth goals at the right cost, while maintaining unparalleled customer experience.

More Information
・Department: Last Mile(AMZL)
・Job: Program / Project Management
・Location: Tokyo Office


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp


Key job responsibilities
• Develop and execute SSD new strategies, set priorities, and communicate effectively across business partners and stakeholders
• Ideate, define, and drive the execution of new initiatives for Amazon's SSD network by partnering with stakeholder groups to continuously improve delivery speed and customer experience
• Translate customer needs and voice of the customer into a logical sequence, mapping our roadmap and program initiatives to measurable business value
• Work with operations, supply chain, product, legal and compliance, finance, tech, and delivery experience teams to prioritize and implement program and tech interventions that enhance operational efficiency
• Conduct in-depth analysis of SSD delivery quality and productivity data, identifying trends and opportunities for improvement, and driving simplification of complex logistics operations
• Collaborate with Retail and Supply Chain organizations to understand and measure the impact of operational excellence efforts on overall SSD offerings
• Partner with teams across various regions and geographies to understand, adapt, and implement best practices for SSD Ops in Japan
• Design and conduct pilot projects to test innovative ideas, gather learnings, and implement the most feasible, cost-effective, and scalable solutions for SSD operational excellence
• Identify and implement cost-saving opportunities and efficiency gains across all stages of the SSD delivery process, working across stakeholder functions to execute initiatives at scale
• Collaborate with business analytics and customer delivery experience teams to develop and standardize KPIs, reports, and reviews that drive operational excellence
• Establish and maintain strong mechanisms to manage quantitative and qualitative performance metrics, ensuring continuous improvement in SSD operations