Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world and looking to hire a Senior Program Manager to define the future tech requirements for Amazon’s global delivery operations.

The AMZL Tech Subject Matter Expert (SME) team is seeking a Senior Program Manager. This role is accountable for influencing business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the development and delivery of high-performance delivery tools for Operations and Transporters. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field.

The Tech SME team is the bridge between tech and operations. Tech SMEs have significant knowledge and experience unique to Last Mile operations and technology. As subject-matter experts, we bridge multiple disciplines such as operations, engineering, research science, planning and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AMZL. We create and deep dive key performance metrics to measure the health of the business, applying specialized knowledge to separate signals from noise, and we develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business.

More Information (Japanese Only)
・Department: Last Mile(AMZL)
・Job:Project Management
・Location:Tokyo Office

Key job responsibilities
- Design, build, and improve tools for product and process design
- Provide leadership in operational excellence, product development and phase gate systems
- Provide technical leadership for large-scale industrial engineering projects in the use of tools like VSM, DOE, MSA
- Work with complex MHE, automation, robotics and process design based on Lean Manufacturing
- Coordinate design efforts between internal teams to develop optimal solutions for the network, including equipment specification, material flow, and process design
- Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to Sr. leadership
- Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
- Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups
- Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems