Description Come and be part of the Labor Planning team that enables NASC middle-mile network (Sort Centers), the backbone of our transportation network, to process billions of packages for our customers. Part of Amazon World Wide Operations, the NA Sort Centers Labor Planning team seeking a motivated and experienced Senior Program Manager for launching and driving new programs related to NASC Capacity charter. If you are a strategic thinker with a strong background in program management, skilled at collaboration with various stakeholders and the ability to drive cross-functional projects, we encourage you to apply. The Senior Program Manager will help us improve capacity determination and execution, increase granularity and accuracy of planning processes and provide speed of decision making at scale. The candidate will have the opportunity to work on multiple strategic projects, working closely with multiple stakeholders and experienced Product Managers to create new programs on network capacity management. Key job responsibilities • Manage and oversee various cross-functional programs, ensuring successful delivery. • Develop and refine program strategies, effectively leading and motivating teams. • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. • Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. • Foster collaboration with internal and external partners to optimize resource allocation and project success. • Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. • Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. • Identify and mitigate risks, preventing them from escalating into major issues. • Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. • Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance. • Manage and communicate project budgets effectively. Basic Qualifications - 5+ years of program or project management experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience using data and metrics to determine and drive improvements - Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field - Experience owning end-to-end long-term strategic planning or capacity planning initiatives - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 5+ years of driving end to end delivery, and communicating results to senior leadership experience - 5+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience of Six Sigma/Lean analytical techniques Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.