Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects in the Supply Chain Operations Integration team. This role requires performing dive deeps to ambiguous problems, identifying and scoping large projects, managing project timelines, and communicating to senior management on status, risks, and process/product changes. This role offers an exciting opportunity to drive significant improvements in our network's operational efficiency while reducing costs and improving customer satisfaction through better package handling.

Key Responsibilities:
• Lead end-to-end programs to identify, analyze, and reduce package damage across the network
• Conduct deep-dive root cause analysis using data analytics and field observations
• Develop comprehensive solution frameworks incorporating multiple approaches (automation, process improvement, human factors)
• Design and implement damage reduction initiatives across various facilities and transportation modes
• Collaborate with cross-functional teams including Operations, Engineering, and Technology
• Create and track KPIs to measure program effectiveness and ROI
• Manage multiple high-impact projects simultaneously while maintaining quality and timeline
• Present findings and recommendations to senior leadership
A successful candidate will also demonstrate:
· High ability to influence stakeholders without authority, and march them along towards a common agenda.
· High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
· Ability to think strategically and execute methodically.
· Ability to work in a fast-paced environment where continuous innovation is desired.
· Ability to work through an ambiguous maze of puzzle, and finding a way through it by breaking the problem to its elemental level.
· Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
· Ability to write simple and effective documents, for presentation to and review by senior leaders.
· Demonstrated ability of working with product managers to deliver the needed tech interventions.
Core Competencies:
• Strategic thinking and planning
• Strong analytical capabilities
• Excellence in execution
• Automation and 4M development experience
• Effective communication at all levels
• Problem-solving orientation
• Change management expertise

Required Qualifications:
• Bachelor's degree in Engineering, Supply Chain, or related field
• 8+ years of program management experience in logistics/supply chain operations
• Proven track record of leading large-scale operational improvement initiatives
• Strong analytical and problem-solving skills with data-driven decision making
• Experience with Lean/Six Sigma methodologies (Black Belt preferred)
• Demonstrated expertise in root cause analysis and process improvement
• Strong stakeholder management and influencing skills

Preferred Qualifications:
• Master's degree in relevant field
• PMP Certification
• Experience with automation implementation
• Knowledge of logistics network operations and package handling systems
• Background in change management
• Experience with 4M (Man, Machine, Method, Material) analysis

Technical Skills:
• Advanced Excel and data analysis tools
• Project management software
• Statistical analysis and visualization tools
• Basic understanding of automation systems and controls