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About the Role

We are looking for a thoughtful and collaborative Design Program Manager to join our growing Design Operations team within Platform Design to increase proficiency across the organization. Design Program Management works across the entire team, supporting our biggest projects, defining and tracking our goals, and ensuring that every designer has the support they need to promote creativity and invent customer-focused solutions. If you are excited to join the growing Design Program Management practice, with an aim at developing end-to-end process, routines, rituals, artifacts, engagement across the Product Organization and beyond, all within an inspiring UX team, with a big impact on our customers' experience we'd love to meet you. Our UX organization is mostly on the west coast but we are distributed throughout the United States.

You Will
- Execute, manage and continuously evolve our end-to-end process including activities, artifacts and meetings or routines;
- Stand-up supporting rituals and routines to support elevation of cross-department design projects from discovery to validation into a program of work
- Define and launch various how-we-work 101 methods and training for the design team to leverage, creating practical applications of process to tooling (Figma, JIRA) and across teams (UX Designer to Accessibility PM)
- Be a trusted advisor and strategic partner to Directors of Design supporting roadmap planning, helping galvanize and increase engagement across the team
- Work closely with and be an advocate for key internal teams such as Accessibility, Design Systems
- Be a resource and key collaborator with Product, Engineering and other cross-functional support or control partners; working collectively to identify opportunities to improve the design process and conversely to advocate for the design process across the business
- Develop resourcing, capacity planning and run table stakes program management routines like sprint planning, grooming, walking the board, etc.

- Create meaningful reports and presentations of program details and health for leadership - detailed and at-a-glance

- Build relationships with the designers and raise their concerns to design leadership in a detailed and applicable style

- Develop and seek feedback on solutions to common problems, implement the resulting solution

Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount