At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
\nWhen you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
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Senior Program Manager - People Systems
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Why We Have This Role
\nWe are looking for an experienced Program Manager to drive impact, close gaps, improve processes and achieve best in class employee experiences. As a liaison between the development teams and the People Insights & Operations team, the PM will collaborate with the business to establish technical roadmaps, prioritize system work, document requirements, define scope and objectives, and drive system changes to meet business needs.
\nHow You’ll Find Success
\n\n\nLeadership & Ownership: Demonstrate ownership from problem identification to execution of actionable solutions
\n\n\nDrive measurable business impact: Prioritize and action on business critical initiatives that improve employee experience
\n\n\nProject Timelines: Track and maintain project milestones efficiently
\n\n\nEffective Communication: Share insights and detailed plans within and across teams to ensure alignment and manage expectations with stakeholders and senior leaders
\n\n\nFacilitate Adoption: Work with stakeholders and operational change management experts to simplify end user adoption
\n\n\nHow You’ll Grow
\n\n\nPrioritize & Drive Impact: By focusing on and prioritizing the most impactful things, you will make data driven decisions and drive business impact.
\n\n\nBusiness Understanding: Broaden your understanding of business goals and how they align with technical solutions.
\n\n\nTechnical Proficiency: Enhance your proficiency and technical knowledge in HR systems and integrations.
\n\n\nLeadership Development: Grow through project leadership and working with senior leaders.
\n\n\nProfessional Growth: Set and achieve growth goals to further your career development.
\n\n\nThings You’ll Do
\n\n\nStakeholder Collaboration: Work with business stakeholders and technical teams to meet needs and resolve issues.
\n\n\nStrategy Development: Craft and execute program strategies and roadmaps related to People/HR systems.
\n\n\nRequirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
\n\n\nCommunication: Effectively communicate insights and plans to cross-departmental team members and management.
\n\n\nProblem Solving: Employ analytical and conceptual thinking to address resource or priority challenges with internal business partners and the development team.
\n\n\nTechnical Solutions: Take ownership of turning ambiguous problems into actionable technical solutions.
\n\n\nProject Management: Monitor project achievements/milestones and ensure timely completion of projects.
\n\n\nDocumentation: Document future processes, business requirements, and acceptance criteria.
\n\n\nChange Management: Ensure solutions fulfill business requirements and partner with end-users to advise on change management.
\n\n\nWhat We’re Looking For
\n\n\nBachelor’s degree in an Human Resources related field
\n\n\nMinimum of 5 years experience in business analysis, project management, program management or a related field.
\n\n\nStrong analytical skills and the ability to think quantitatively.
\n\n\nProven ability to scope technical requirements and effectively prioritize program goals.
\n\n\nTechnical Experience and/or certifications for the following platforms:
\n\n\n\n\nSuccessFactors (Employee Central, Onboarding, Time Off, Payroll, CPI)
\n\n\nServiceNow (Employee Central, HR Service Management)
\n\n\nGreenhouse
\n\n\nJIRA
\n\n\n\n\nKnowledge & experience in Agile development methodology
\n\n\nExcellent written and interpersonal skills; proficient in requirements documentation.
\n\n\nStrong fundamental analytical and conceptual thinking skills.
\n\n\nExcellent planning and time management skills with a history of following through on commitments.
\n\n\nExperience managing and supporting successful projects, especially those following Agile methodology or the software development lifecycle (SDLC).
\n\n\nWhat You Should Know About This Team
\n\n\nWide Impact: System changes have broad visibility and significant impact across the organization.
\n\n\nContinuous Learning: Opportunities for growth and expanding the scope of responsibilities.
\n\n\nCollaborative Environment: Work across multiple departments to optimize systems and processes.
\n\n\nAmazing Team Culture: Highly collaborative and supportive team culture
\n\n\nOur Team’s Favorite Perks and Benefits
\n\n\nExperience Bonus Program: Unique experiences on the 1-year anniversary.
\n\n\nWellness Reimbursement: Support for employee wellness.
\n\n\nMental Health Benefit: 24/7 support for employees and dependents through Headspace.
\n\n\nCertification & Ongoing-Learning: Access to various on-demand courses and certifications.
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The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
\nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
\nApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
\nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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