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Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Senior Project Manager, Client Change and Onboarding.

Principal Responsibilities

Role Purpose

The Client Onboarding and Client Change function is a cross product function within Market Securities Services (MSS). The team focuses on client changes and client transitions. The function ensures collaboration across the different teams that need to be part of the process to onboard clients and deliver Client Change into Securities Services.

The Senior Project Manager for Client Onboarding and Client Change will work closely with the Regional Heads for Client Onboarding and Client Change and will be responsible for managing projects that translate a sales mandate / new business opportunity, into an operational client account through end-to-end management of the onboarding process in APAC.

Responsibilities will include the following aspects of the client onboarding process:

Client Focus: Facing off and building relationships with the client base, and where required acting as a point of contact for new onboarding related requirements, and ensuring clients have transparency with respect to the status of onboardingsInternal Partner Coordination: Building strong relationships with internal partners, such as Sales, Client Management, Operations, Product and Technology, in order to facilitate client timelines, and continue to improve processes facing off to clients supporting the onboarding and delivery of client activities under the BBD sectorSupport overall Programme Management – Support the Functional Head to deliver end to end project/ programme management accountable to client and business owners. Responsible for the delivery of the client onboarding in a timely manner, ensuring transparency on risks / issues / dependencies, and ensuring timely decisions

The role holder will ensure consistency of the client experience across multiple locations ensuring timely and transparent communication.

The role will work closely with both the Product Delivery teams and other functional delivery teams ensuring relevant processes and governance is in place.

Key Responsibilities

Impact on the Business

Drive the successful delivery, providing end-end project leadership, planning and collaboration with internal and external stakeholders, and post implementation support for client onboarding activitiesFace off to clients ensuring a consistent client experience for all locationsCreate and maintain detailed and pragmatic project plans including identification of the critical path for complex changesEnsure an effective and appropriate project governance structure is in place and appliedProactively challenge the status of risks / issues to ensure the appropriate mitigation / remedial plans are in placeIdentify, capture, understand, communicate and regularly assess the major risk and issues associated with key deliverables in line with the governance structureIdentify, understand and manage the inter-dependencies of changes both internally and externallyProactively manage changes to scope of deliveries, identify potential crisis, and devise contingency plans

Customers Stakeholders

Manage client relationships and expectations by developing and executing a communication process to keep others up-to-date on project or change statusBuild, develop and grow any business relationships, both internally and externally, to aid successful delivery of the programmeLiaise with staff in other locations to ensure that Product Delivery standards are implemented consistently across the Locations

Leadership Teamwork

Liaise with Product, Operations and IT teams as appropriate to ensure any deliverables dependent on these functions are on track to complete in line with agreed timeframesSupport, lead, coordinate to ensure change requirements are appropriately gathered, documented, signed off and prioritisedEncourage a positive working environment across disciplines and teams, resulting in stronger alignmentIdentifies opportunities for improvements and suggestions for changeExperience of leading teams, supporting team development, capability uplift and performance management

Operational Effectiveness Control

Develop best practices and tools for change project execution and management