Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). 

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for:

Senior Project / Program Manager who will lead and deliver multiple projects/initiatives to improve the customer support organization and could include: 

frontline process improvement projects 

delivery of new or improved workflows and tools, customer journeys through IVR/IVA 

delivery of salesforce changes to improve frontline staff efficiency 

implementation and change management of new frontline systems 

management of customer and/or staff migration between locations/sites 

We are looking for someone with the following traits: 

SeSelf-disciplineEagerness to collaborate 

Comfortable managing multiple stakeholders  

Curiosity 

Attention to detail 

To succeed in this role you must have experience in: 

Leading multiple projects/initiatives delivering across a diverse set of internal strategic and continuous improvement business initiatives. 

Collaborating with leaders across the organization to ensure strategic alignment with process and system development efforts and drive delivery outcomes. 

Developing and managing program roadmaps, risks, issues, and dependency registers, ensuring appropriate governance, delivery, and gating of initiatives. 

Working cross-functionally to communicate vision, evolution, project scope, timelines, and dependencies for all communications and program management efforts. 

Ensure key initiatives aligned with the business strategy meet required timelines and executive commitments. 

Superior communication skills and ability to deliver status reporting on the program to all levels of the organization as appropriate. 

Delivering value through delivering projects on time.

Desired Qualifications: 

Minimum 5+ years leading large change project delivery or leading multiple programs in a global fast-paced customer-facing organization such as Support, Network Operations, or Professional Services. 

Project Management qualification and Consulting experience 

Experience with Unified Communications (UCaaS) Contact Center (CCaaS) solutions, including IVR, Salesforce Service Cloud or similar CRM systems, Knowledge base systems, Workforce management systems, and Customer portals for case management. 

Minimum 5+ years developing relationships with strategic large enterprise and communication provider customers, with a strong focus on problem resolution and the overall Customer Experience. 

3-5 years minimum experience within the cloud technology industry, preferably with a telecommunications service provider or SaaS company. 

Proven track record of implementation of scalable enterprise programs and projects 

Self-motivated individual capable of working in a face-paced, dynamic environment. 

Detail and results oriented; skilled at both planning and hands-on execution. 

Must have direct experience leading the development of new project management resources previously.  

What we offer:  

Comprehensive HMO package (medical and dental) 

Paid time off and paid sick leave 

Quarterly Performance Bonus 

Employee Assistance and Wellness Programs 

RingCentral’s Global Service and Support team leads the post-sale experience for it’s customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As it’s customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. 

About RingCentral/Acquire BPO 

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. 

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. 

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. 

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.