The Property Claims Consultant provides claim strategy, consulting, and advocacy services to dedicated client. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Advocate for prompt, optimal recovery on claims including paymentsEnsure quality and consistency in executing high level claim services to our clientEngage our global network of professionals as neededAppropriate utilization of all systems as requiredWork with others as necessary to continually improve quality and innovationMonitor the performance of vendor partner’s servicesDirectly handle complex cases or special requests from clientEvaluate data to assess claim programs and identity solutions to improve quality and performancePromote collaboration and teamwork to produce comprehensive solutions to clientAbility to prepare comprehensive coverage analysisParticipate in strategic large client team meetings as requiredManage the quality and appropriateness of client service agreementsRegularly meet with Willis Towers Watson brokerage executives to ensure delivery alignmentMaintain direct relationships with key client including (Risk, Legal, and Property Management)Be a visible sign of professionalism and direction for the practiceMaintain local relationships with all major trading partnersReview of release agreements for third party claimsRespond to due diligence request for disclosure of claims/litigated mattersContribute to claim reporting analytics Origami data entry and utilizationCross line claims assistance with other lines i.e. Environmental 

The Requirements

4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.Minimum of 5 years’ experience with Property Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred. CPCU, AIC, or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exemptProperty experience within real estate and hospitality requiredMust have appropriate licenses in their resident stateKnowledge of Claim Handling & Claim processes and proceduresKnowledge of laws, legal codes, procedures and processes involving insuranceAnalyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalitiesEffectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutionsHandle multiple tasks simultaneously; obtain relevant technical information to support decision making or selling risk improvement programs, and work independentlyComputer skills relevant to Microsoft Office, Outlook, and web-based applicationsInterpersonal relationship skills with internal and external executivesProject management skillsUnderstand company products, services, global network, and industry practicesUnderstand the process and value of basic data analytics and benchmarkingTravel may be required 

EOE, including disability/vets