Why Work at Reputation?
Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission: We exist to forge relationships between companies and communities.
Desired Experience :
4- 7 Years of experience as QA Engineer working on Manual Testing and handling Customer tickets
Having Good knowledge and experience in testing Microservices
Experience in testing APIs, complex backend distributed/cloud enabled applications
Working knowledge of Postman or similar REST API
Experience testing with containers, cloud, virtualization, and configuration management.
Understanding the Requirements and write the Test Plan documents and granular level Test cases (covering all types of testing +ve, -ve, corner case, Boundary analysis..etc)
Understanding of the Customer Tickets and able to analyze and come up with the test cases and work with Developers/CSM/PM in order to prioritize the ticket
Collaborate with stakeholders to map customer requirements with business objectives, ensuring alignment and clarity.
Work closely with cross-functional teams including development, product management, and customer support to ensure a smooth testing process.
Maintain detailed documentation of test results, defect reports, and customer tickets; generate quality metrics for management.
Monitor and resolve customer-reported issues in a timely manner, providing feedback and ensuring customer satisfaction.
Share patterns or recurring issues with product and engineering teams to inform product improvements or bug fixes.
Experience with NoSQL DB, preferably MongoDB
Knowledge of JIRA, Git,Confluence
Proficient with Software Development Lifecycle (SDLC) methodologies like Agile, QA methodologies, Defect Management System, and Documentation.
Understanding of Functional Test methods and different phases of testing: System Integration, System Testing & User Acceptance Testing
Collaborate with other developers across multiple departments
Actively participate in improving testing processes and methodologies to enhance efficiency and effectiveness.
Working knowledge of Test Automation is an added advantage (any automation tool - Selenium, WebDriver-IO)
When you join Reputation, you can expect:
Flexible working arrangements.
Career growth with paid training tuition opportunities.
Active Employee Resource Groups (ERGs) to engage with.
An equitable work environment.
Our employees say it best:
According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.
Our employees highlight our:
Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”
Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.”
Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
Balance- “Great work life balance and awesome team environment!”
Diversity Programs & Initiatives:
Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.
At Reputation, we believe in:
Diversity: Embracing a culture that values uniqueness.
Inclusion: Inviting diverse groups to take part in company life.
Belonging: Helping each individual feel accepted for who they are.
"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation
Additionally, we offer a variety of benefits and perks, such as:
Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)
Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
OPD: of 7500 per annum per employee
Leaves
10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)
12 Casual/Sick leaves (Pro-rata calculated)
02 Earned Leaves per Month (Pro-rata calculated)
04 Employee Recharge days (aka company holiday/office closed)
Maternity & Paternity (6 months)
Bereavement Leave (10 Days)
Car Lease:
Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.
Applicants only - No 3rd party agency candidates.