Job Description

Join our QA team at Zendesk QA (formerly Klaus) to ensure the quality of a cutting-edge customer service quality assurance solution! We are looking for a new member who has day-to-day experience in writing and fixing Cypress tests, but also eager to perform manual testing in a cross-functional team. Your skills and contribution can ensure the stability of our platform in order to deliver a smooth experience for our customers.

Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to expand our Engineering team and seeking candidates for a hybrid role based in Estonia.

Our Stack

Go, Python, Java, PostgreSQL, Google Cloud Spanner, GRPC, REST, microservices
TypeScript, Vue.js, Cypress
Google Kubernetes Engine, Cloud Run, Github Actions, Bazel, and monorepo

What you will be doing

Play the role of an automation engineer - design, develop, and maintain automated tests.Performing code reviews and providing feedback to your peers.Combine automated and manual testing during the 6-week development cycle and in parallel with off-cycle developments. Identify and report any issues found, also confirm that these issues have been resolved.Collaborate closely with developers and product managers to understand how changes might impact the existing system and identify potential risks.Take full ownership of your projects - ensure that the development cycle follows our QA processes, schedule, and requirementsBe open to assisting your teammates, sharing your knowledge with them, and learning from them.What you will bring to the role5+ years of experience with software testing.Working experience with implementing and maintaining automated tests (Typrescript & Cypress).Skilled in manual testing, both UI and API.Ability to swiftly and smoothly transition between tasks under high pressure.Able to communicate openly and not afraid to ask questions.Possess strong analytical and problem-solving skills, with the ability to comprehend both the big picture and the details within it.Have a high level of self-organization skills, ownership, and responsibility to work efficiently with minimal supervision.Comfortable with working remotely in English across departmentsExcellent written and spoken communication skills.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.