About the team

Dialpad’s Quality Assurance (QA) Team ensures the quality and reliability of our software products and applications. This team collaborates closely with developers, product managers, and designers to identify and resolve software defects, ensuring a seamless user experience. As part of this team, you will work on Workforce Management (WFM) solutions, which are critical for optimizing employee scheduling, forecasting, and performance analytics within our AI Contact Center platform.

 

Your role 

As a Senior QA Engineer – Workforce Management (WFM), you will be responsible for verifying the accuracy, reliability, and performance of WFM features within Dialpad’s AI-powered Contact Center solutions. Your key responsibilities will include test development, planning, functional and integration testing, performance validation, bug tracking, and close collaboration with global teams.

This position reports to our QA Manager (based in the US) and will be located in our Bangalore, India office with a hybrid work arrangement.

 

What you’ll do [i.e., Responsibilities]

Work closely with stakeholders to understand Dialpad’s Work Force Management Application requirements, feature enhancements, and user expectations. Design test strategies, test cases, and automation scripts to validate WFM functionalities, ensuring maximum test coverage.Identifying test scenarios, test cases, and test data to ensure maximum test coverage. Defining the scope of manual and automated testing based on the application's complexity and criticality. Conduct functional, regression, integration, and performance testing for WFM modules within Dialpad’s Contact Center application. Execute tests across web applications, desktop applications, and APIs to ensure seamless interaction of WFM components. Maintain and enhance test cases and automation scripts in the Test Management System. Analyze test results, investigate failures, and provide detailed reports on root cause analysis. Work closely with cross-functional teams, including product managers, developers, and data engineers, to align on testing objectives.

 

Support the Product Support Engineers in troubleshooting WFM-related issues reported by customers. Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.

 

Skills you’ll bring [i.e., Qualifications]

6 to 10 years of hands-on experience in Web Application Testing, with a Bachelor's degree in Software Engineering, Computer Science, or a related field. Strong expertise in desktop applications, including a solid understanding of functional testing methodologies.  In-depth understanding of desktop app development, application software, and user interface guidelines/standards. Exceptional Communication Skills, Must be capable of effectively documenting, conveying, and executing test cases. Ability to quickly adapt to new technologies with keen attention to detail. Excellent verbal and written communication abilities. Comfortable managing multiple projects in a fast-paced environment.

Additional Experience (Preferred):

Working with analytical or statistical data. Exposure to VoIP, telecommunication systems, or AI-powered contact center technologies. Familiarity with data analytics, workforce optimization tools, and statistical analysis.

This is a Bangalore-based opportunity, Hybrid working, Mandatory 3 days work from Office 

Dialpad benefits and perks

Benefits and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical for all employees. Along with that, employees also receive a monthly stipend to help cover your home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.