Location: Trafford Distrobution Centre, Trafford Park
Purpose & Overall Relevance for the Organization:
To manage the day-to-day operational activities within the QC department. Working closely with all the DC operations teams and 3PL to offer a world class level of service and support relating to all Quality Control and Returns issues. To ensure that the highest quality standards are maintained in all adidas products and to claim for all faulty products against the factory and receive compensation from Global Claims Management.
Key Responsibilities:
Manage and prioritise of the day-to-day operation of all QC areas Provide the relevant information to the business for KPI Reporting Plan and control the rectification process Capturing all Rectification Costs, which have been agreed with 3PL/ global or procurement. Ensure that cost centres are identified on all paperwork to ensure Invoices are paid on time. Enter Claim once Quality issue has been identified and monitor progress Ensure senior management is kept informed of any outstanding claims on a monthly basis. ensure confidential product are disposed of once claims have been settled Understand process/procedure of the global claims department. Know points of contact and who to escalate issues to if required Ensure Quality procedures are followed and that all Launch/Critical Products are inspected in line with the Sample Plans provided. Ensure master updates for launches and critical product are carried out and maintained, discuss any changes with QC team. Ensure availability is not affected and launch deadlines are met Rectify any warehouse / container damages while keeping cost to a minimum. Work closely with intake planners to ensure claim data is accurate. Escalate/Report changes to supply chain manager Ensure team are following Control of Substances Hazardous to Health (COSHH) procedures and data sheets are up to date and maintained Sealing Samples – Work closely with 3PL and merchandising to ensure all UK embellishments and samples are executed correctly to the highest quality standard, signed off once approved and delivered on time to meet club launch dates. Develop relationships/partnerships with key account customer and satisfy key customer’s quality demands Support UK ecom with all product queries and advise on next steps regarding product claims. Carry out and maintain the returns to scrap process Continue to carry out training and development for rest of QC Admin team and ensure team are working with updated policies and guidance Arrange additional training/refresher course in adicomp claims as part of development for Returns operatives Continue to develop and streamline new processes, procedures and implement across dept
Knowledge, Skills and Abilities:
Customer Focus
Functional and Technical Skills
Informing
Peer Relationships
Drive for Results
Priority Setting
Direct Others
Motivating Others
Requisite Education and Experience / Minimum Qualifications:
Relevant experience within a Supply Chain role
Good knowledge of QC procedures and testing regimes.
Ability to understand, focus on and resolve day to day issues within the agreed parameters
IT literacy (Excel/warehouse systems)
Good communicator at all levels
Intermediate presentation skills for customer/team presentations
Performance management experience