Embark on a transformative journey as a Senior Quality Control Analyst (FCS) at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks.

To thrive in this role, you’ll need some previous experience in:

Plan and Implement strategies to manage and reduce cost.

Communicate with team members to resolve quality issues.

Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations.Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.Check work of colleagues within team to meet internal and stakeholder requirements.

Record and report on product or service quality levels.

Strong problem solving and analytical abilities.

Excellent verbal and written communication skills.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

 This role is based out of Chennai.

Purpose of the role

To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards. 

Accountabilities

Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.Development and implementation of quality  control procedures and controls to mitigate risks and maintain efficient operations.Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.Development of reports and presentations on quality  control performance and communicate findings to internal senior stakeholders.Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies.Identification of industry trends and developments to implement best practice in quality assurance services.Participation in projects and initiatives to improve quality  control efficiency and effectiveness.

Analyst Expectations

Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a team’s operational processing and activities.Escalate breaches of policies / procedure appropriately.Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.Advise and influence decision making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex / sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.