**Description** You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. + Leads, delivers, and drives automation and test strategies + Focus on optimization and virtualization including developing strategy for automation and testing processes, tools and methodologies at the portfolio or for large/complex products + Responsible for all testing activities aligned to the portfolio and collaborates with all stakeholders and E2E delivery test team, to achieve high quality deliverables + Typically align to senior technology management and partners with leaders to drive continuous improvements in operational quality and performance + Collaborates with development resources and product teams to drive improvements in overall quality, automation and testing processes and techniques Implementing portfolio solutions for Automation and Testing, Collaborates with SQEI in driving new solutions + Drive innovation within an agile environment resulting in improved efficiency + Assist in the recruitment of IT professionals with business and industry experience, and develop, reward and energize a competent, effective team within the technologyorganization + Support hands-on design and alignment of strategy, architecture, tools/methods with E2E PD&I teams, software engineers and architects to execute product roadmaps + Fully understands the platform roadmap and quality priorities to proactively envision scalable, resilient high performing solutions; able to identify reusability at platform level and drive the tooling and overall delivery strategy to stay ahead of technology standards. + Support the CI/CD capabilities for the portfolio, works with enterprise teams to improve CI/CD capabilities and metrics at the portfolio/enterprise level; drives best practices and standards, including root cause analysis. + Setting and managing the product quality standards and metrics for platform, collect, maintain and report metrics at portfolio level. Identify patterns, gaps/risk and opportunities from the metrics to drive innovation and improvement, platform trend analysis + Coach, provide guidance on platform level innovations, supports training and development of best practices of platform, innovation, standards + Works with team to identify project/portfolio challenges and report/escalate as needed + Uphold standards in order to ensure quality customer experiences through seamless, robust and resilient journeys cutting across platforms + Collaborate with a wide variety to partners within business and technology teams to inspire change required to execute product roadmaps + Contribute and expand on to inner source community + Maintain a healthy and efficient CI/CD pipeline, drive the strategy and the governance of automation and testing in a CI/CD environment, ensure development pipeline standards + Promote newly onboarded tools, promote innovation, best practices and efficiency + Understand platforms and applications, adhere to program test principles, exception testing, which pertains to global functionality keeping test suites lean + Understand the limitations of the enterprise solutions (i.e. Arena), identify potential gaps/risk and alternate tools to use, creative solutioning and partnering with teams to address limitations and drive change Preferred Qualifications + Bachelor’s Degree in computer science, computer engineering, or other technicaldiscipline, or equivalent work experience required; advanced degree preferred + 5-7 years of experience in Technology, with an emphasis on QA, and confirmedability in writing test cases, running functional, automated, or performance tests,and managing defects + Hands on experience in support of modern test strategies + Demonstrated experience with Agile, Agile at scale (SAFe), other rapid application development methods, and SDLC + Experience in implementation of framework creation with industry standard functional and performance testing tools, proficient in more than one coding language + Knowledge of accessibility testing, destructive and Chaos testing is a plus + Any of the following test certifications - QAI, ASQ, IIST, ISEB, ISTQB - are a plus **Qualifications** Salary Range: $110,000.00 to $190,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. **Job:** Technology **Primary Location:** US-Arizona-Phoenix **Schedule** Full-time **Req ID:** 25002482