Job Title:

Senior Quality Manager

Job Description

The Sr. Manager, Quality is responsible for the overall direction, coordination and evaluation of all Quality Leadership employees in the applicable portfolio or vertical. This position develops comprehensive processes with appropriate linkages to organizational and operational efficiencies, effectiveness and contributing to business scorecard outcomes. He/she ensures compliance to client quality measures and sales/service performance and manage overall operation of Quality Team across multiple verticals, clients with programs across multiple sites or geographies within those verticals.Select, train, develop, and manage performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing direction for work group(s) in accordance with the organization's policies and applicable legal requirementsAchieve profitability and client satisfaction objectives by applying consultative and needs analysis skills to recommend optimal process solutions (training and operational processes) to achieve account metrics and high client satisfaction scoresRecommend modifications to organizational policies and procedures and reinforce the company’s direction, vision, and values; partner with process owners and respective supporting personnel to formulate and implement process management procedures, goals and objectivesCreate departmental goals, objectives, and  strong relationships with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)Ensure appropriate staffing and utilization of Quality staff to achieve budget and forecast assumptions for the Quality OrganizationParticipate in existing client and client prospect presentations on quality initiatives and methodologiesIntegrate Corporate Quality activities with other  organizations such as Operations, Resource Units (Analytics, Learning,) globally

Location:

PHL Manila - San Lazaro

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents