At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Quality **Job Sub** **Function:** Quality Control **Job Category:** Business Enablement/Support **All Job Posting Locations:** Ciudad Juarez, Mexico **Job Description:** **About Cardiovascular** Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech An internal pre-identified candidate for consideration has been identified. However, all applications will be considered. **We are searching for the best talent for SENIOR QUALITY TECHNICIAN (VARIAS POSICIONES-1er, 2ndo y 3er Turno) to be in Juárez (Horizontes)** **Purpose:** Quality Engineering Technician and customer complaints. Analysis of customer complaints, elaboration of reports and support to quality engineers. **You will be responsible for** **:** + Enabled to train associates and coworkers in areas such as manufacturing processes, systems applications, measuring equipment, customer complaints and others, when required. + Performs verifications for finished activities as consequence of non-conformities. + May perform product release activities. + Aids and executes investigation for non-conformities, audit observations, CAPAs and others. + Customer complaint analysis. + Performs data collection and analysis, generates and distributes reports for quality metrics, initiatives and/or measurable of the plant. + Maintains consumables inventories applicable to the department (stationary, etc.). + Maintenance of quality records according to the Records Retention Schedule. + Updates and provides information such as quality records of the quality systems of the plant. + Can be a database administrator of the department. + Participates in the development of quality systems and processes. + Aids the quality engineers by providing support to the production lines. + Acts as a coordinator when there are quality issues.  Provides support to the quality engineers in the maintenance of quality system documents. + Complies with Quality procedures, Laws and regulations of the applicable markets. + Complies with Company regulations, local, state and federal, as well as with safety and hygiene, health and environment procedures and policies. + Responsible for communicating business related issues or opportunities to next management level + Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures + Performs other duties assigned as needed **Qualifications / Requirements:** + As minimum, High School, ongoing or truncated career, or experience in a similar position. + Bilingual: English / Spanish, preferably. + Knowledge of QSR / ISO, preferably. + Basic computer knowledge: MS Office word processors, data sheets, presentations, data bases, etc. Required. + Knowledge of quality engineering tools, such as: measuring systems analysis, basic statistical analysis, and others. Required. + ASQ Improvement Associate / Quality Auditor certifications, desirable. + Process Excellence Green Belt certification, desirable + 4 to 6 years of experience in a related position.