Senior Receptionist & Switchboard Operations MS Onsite

Position Profile

Perform in a senior-level capacity to create and maintain a professional image of the company by providing prompt, courteous, and efficient service to visitors, guest employees, and telephone callers. This includes taking and relaying messages and performing various light administrative duties.

Job Duties and Responsibilities

Greet visitors, ask them to sign in, issue Visitor Badges, process and assign wireless network accounts for Headquarters (if applicable), and contact the employee the visitor is to see. Activate access for temporary badges for Headquarters employees who forgot or lost their badge or if their badge is malfunctioning. Answer and properly route global calls, some confidential in nature, using the company-wide switchboard or provide appropriate information to the caller. Handle calls expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service. Prioritize calls and escalate customer service issues to the proper chain of command. Take initiative to ensure the company phone and speed dial lists are current. Responsible for training a backup and providing guidance on policies and procedures. Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as appropriate. Provide light administrative support to Headquarters staff as directed, such as issuing facility access cards to employees, scheduling meeting rooms, assisting Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.). Proactively seek out additional work during downtime. Follow up on loaned access cards to ensure all are returned and contact Security if a card is not returned by the end of the day. Build professional relationships with customers and other teams. Maintain the reception area in a neat and orderly fashion, including visitor reading materials. Perform other duties as assigned by the Site Manager.

Qualifications (Education, Experience, and Certifications)

Typically Required:

High school diploma. Experience working in a Headquarters environment preferred. 8+ years of experience as a receptionist in a busy switchboard environment preferred. Type 40 wpm. Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight-hour shift).

Knowledge, Skills, and Abilities

Strong verbal and written communication skills. Demonstrated customer service/relations skills. PC skills. Basic clerical and secretarial skills. Ability to handle high volume telephone calls. Good organizational skills. Good judgment skills.

Working Conditions, Mental and Physical Demands

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information. Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects typically weighing less than 10 lbs. (e.g., papers, books, files, and small parts, etc.). Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.