Senior Receptionist & Switchboard, MS Onsite

POSITION PROFILE
Provides exceptional service to the business by greeting/assisting all visitors and answering and
transferring incoming calls from all over the United States.

JOB DUTIES AND RESPONSIBILITIES
• Greets the public.
• Distributes name badges to visitors, temporary employees, etc.
• Issues facility access cards to employees.
• Schedules meeting rooms for all.
• Answers and transfers calls from all over the United States.
• Participates enthusiastically in company and community service events.
• Performs light Administrative duties.
• Performs PC Support and Administrative duties as needed.
• Acts as a model for Vision, Values, and Mission.
• Builds professional relationships with customers and other teams.
• Responsible for the timely updates of company phone and speed dial lists.
• Responsible for issuing of the Company Loaner Cell Phones.
• Assists Administration or any other team when needed for various tasks (envelope labels, compiling 
manuals, etc.).
• Understands other work areas.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)
Typically Required:
• Requires high school diploma or equivalent and 2+ years of prior switchboard experience.

KNOWLEDGE, SKILLS AND ABILITIES
• MS Office Suite experience, specifically Word and Excel.
• Excellent customer service skills and detail oriented.
• Ability to handle multiple tasks simultaneously.
• Demonstrated organizational and communications skills

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
• Typically, an office environment with adequate lighting and ventilation, and a normal range of
temperature and noise level
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and 
instruction – prepare, provide and convey diversified information
• Some physical effort required. Work is mostly sedentary but does require walking, standing, 
bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and 
small parts, etc.). 
• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand 
coordination.

The above statements are intended to describe the general nature and level of work being performed by people 
assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working 
conditions associated with a job.