Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This senior level role serves as a lead for a team of Records Information Specialists for a location. Senior Specialists are to exemplify performing high quality, heavily detailed work with accuracy and efficiency on a daily basis. All Specialists are responsible for performing detailed reviews of property records; reading, analyzing and interpreting contracts, legal documents and other records to establish ownership/rights of property. The senior level role is also to act as a liaison between corporate office and location staff. **JOB RESPONSIBILITIES** **Lead Support** + Provides analytical and special project support to the Manager + Assists Manager with analyses and Excel spreadsheet preparation + Assists in defining, measuring and tracking key performance indicators to drive and support the document team + Works with group leadership to complete high priority projects and interacts with other corporate departments to manage data flow and deadlines + Onboard new team members across multiple positions + Tracks team’s attendance + Addresses the team’s day-to-day questions, troubleshooting as needed + Performs quality checks of Records Information Specialists’ work to identify progress and potential training needs + Complete required training and obtain certification to teach all applicable HRDP training + Ensures policies, procedures, processes, standards, and workflows are communicated to the Team **Project Support** + Reviews multiple data fields including name, address, date and other critical information for completeness and accuracy + Responsible for data entry of reconciled and reviewed critical information listed above and other vital statistics + Reconciles discrepancies between multiple record sources + Utilizes superior attention to detail to identify variances in location records including ownership, dates and transfers + Physically retrieve records from various locations as needed (vaults, shelves, file cabinets, attics, basements, etc.) to perform daily tasks + Assists with property verification walks with location maintenance representative + Assists in creating and implementing improvement solutions to existing processes as well as corporate driven policies and procedures related to field operations + Identifies opportunities to streamline tasks associated with daily work functions + Works with the other departments to ensure database updates are correct and correctly linked in system + Adapts to changing work requirements and environment as needed + This is not intended to be an all-inclusive list of the essential functions or duties related to this job **Minimum** **Requirements** **Education** + High school diploma or equivalent + Bachelor’s degree in Business, Accounting or Finance or relevant field of study preferred **Certification/License** + Valid state driver’s license in good standing **Experience** + Two and one-half (2 ½) years applicable work experience in area requiring strong attention to detail (e.g., experience auditing contracts and financial records), metric reporting and data analysis + Lead experience preferred + Lean/6-sigma experience a plus **Knowledge, Skills and Abilities** + Strong problem solving abilities + Intermediate Excel skills (formula creation, pivot-tables, and other intermediate functions) + Proficiency in Microsoft Word, PowerPoint and Outlook + Highly detail-oriented with a careful eye for quality control and presentation of work + Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints + Able to lead, motivate and influence team with professionalism and a strong commitment to project/departmental objectives + Advanced verbal and written communication skills, including the ability to create presentations and speak in front of groups + Knowledge of Funeral and/or Cemetery field operations preferred + Project management skills/experience preferred **Work Conditions** **Work Environment** + Work indoors and or outdoors during all seasons and weather conditions + Comply with dress code policy **Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage + Ability to ascend/descend step-ladders to retrieve files from ground floor and top shelves of vaults, often in tight spaces + Ability to move bankers boxes of files 50 pounds or more + Keen vision (with or without corrective lenses) required to read historical documents/images (paper & electronic) and obtain key pieces of information, transcribing them accurately into electronic spreadsheet **Work Hours** + Working beyond “standard” hours and overtime as the need arises + Some travel may be necessary for offsite training and meetings Postal Code: 33759 Category (Portal Searching): Administration and Clerical Job Location: US-FL - Clearwater Job Profile ID: C00783 Time Type: Full time