Description and Requirements Healthfirst is seeking an experienced & dynamic full life cycle Senior Recruiter to join our Talent Acquisition team, specializing in high-volume recruiting for our Call Center Operations business unit. This role requires a strategic thinker & results-driven professional who excel in sourcing, screening, and selecting candidates efficiently & effectively. The ideal candidate will be adept at building strong relationships with hiring managers, developing & executing recruitment strategies, and managing a high of requisitions simultaneously. The Senior Recruiter is responsible for building and executing talent sourcing strategies designed to identify, engage and recruit top talent necessary for Healthfirst to achieve its business objectives and key results. In partnership with the Talent Advisor and HRBP, this person leverages a deep understanding of business needs and market dynamics to develop talent engagement strategies that drive employment value propositioning, brand awareness and enhanced visibility within both the traditional and non-traditional competitive landscape. The Senior Recruiter will operate in a multi-dimensional capacity, balancing the strategic value-add deliverables with critical tactical execution. This is a hybrid work schedule consists of reporting our 1101 Greenwood Blvd, Lake Mary, FL office 3 days per week.

Scope of Responsibilities

The Senior Recruiter, High Volume - Call Center Operations role will cover a wide range of skills and business functions including, but not limited to, roles across Call Center Operations.

High-Volume sourcing & recruiting duties:  Utilizes innovative sourcing techniques, including social media, job boards, employee referrals, and networking, to identify and attract a large pool of qualified candidates.

Leverage technology, tools and innovative methodologies to identify, assess, sell and present candidates for open requisitions within Call Center Operations

Develop robust sourcing strategies that feed critical talent pipelines flowing into the Healthfirst talent community. Reduce cycle time for future requisitions by ensuring structured talent pipelines contain talent profiles that meet the Healthfirst definition of success

Utilize our CRM platform (Avature) to drive direct prospect engagement for open and future requisitions. Master/perfect utilization effectiveness.

Serve as an employment brand ambassador, presenting a clear articulation of Healthfirst’s employment value proposition during the talent engagement process

Serve as the talent sourcing SME for their respective business unit. Deliver recommendations regarding innovative and effective talent sourcing tools and best practices to be piloted and/or deployed – Chrome extensions and other talent identification methods, continuously improving LinkedIn InMail proficiency, other CRM and outreach tools, applying principles of Agility to drive speed and qualitative outcomes, employment branding techniques, algorithmic sourcing, etc.

Disseminate learnings and innovations to souring peers on a regular cadence

Ensure appropriate ROI for ALL sourcing strategies deployed. Track all efforts and report out on a regular basis. Link ROI back to source to insure current and future investments in sourcing channels are yielding expected returns 

Consistently apply behavioral based interviewing (BBI) techniques (i.e., IFT) to create a robust candidate summary or recommendation to be presented to the Talent Advisor or Hiring Manager, as directed. Ensure team is not “shopping resumes” as a means to present talent

Track and report out on all critical performance metrics as requested by the Talent Advisor

Ensure ethnic and gender diversity representation across all candidate slates

Partner with the Talent Advisor to identify and build/enhance relationships with the appropriate targeted diversity-based organizations that support functional talent for their respective business unit

Ensure compliance with TA SOPs and business processes related to our ATS (i.e., Workday)

Disposition candidates in a timely manner in accordance with OFCCP guidelines and best practices

Work closely with the Talent Advisor to meet Service Level Agreement Guidelines and expectations agreed to with stakeholders

Minimum Qualifications

Experience with full lifecycle recruitment, including candidate sourcing, pre-qualification screening and interviewing

Experience with sourcing, tracking and managing candidates within robust ATS & CRM recruiting platforms

Experience managing and prioritizing multiple searches and projects

Experience in or willingness to learn and deploy principles of Agility to drive more effective TA-related outcomes

Ability to proactively network and establish effective working relationships with business leaders

Experience utilizing innovative and cost-effective sourcing tools

High school diploma/GED plus relevant recruiting experience

Preferred Qualifications

Associate’s or Bachelor's degree from an accredited institution

Experience recruiting in an agency or search firm environment

Healthcare industry experience

Working in a regulated industry

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $81,100 - $117,470

All Other Locations (within approved locations): $71,600 - $106,505

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.