Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run \"Business Resource Group\" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

The salary for this position is $124,735.00 to $169,950.00, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

Bonus eligible: yes

\"Salary and benefits information is being included in this job posting in accordance with California, Colorado, Washington, New Jersey, Jersey City, and Washington D.C. state law.\"

**Position is fully remote: candidate must be located near the DEN HUB location**

Key Responsibilities:Responsibility for day to day operational, financial and personnel performance of a portfolio of domestic regional line stations run by third party ground handling companiesUses important metrics to provide operational input/feedback and implements actions with internal/external collaborators (CRE, Network Planning, AO Finance, Procurement, Airport Authorities, TSA) to drive continuous improvement and consistent service, i.e., airport branding, administrative processesEnsures Service Level Agreements (SLAs) are met and takes corrective action when necessary, including financial penalties, if applicableFollows United's Core Values at all times and is a Customer & Employee championPromotes ownership and pride in the United BrandEnsures focus on operational performance, brand alignment and customer satisfaction as well as compliance with contract and corporate standardsCoordinates implementation of new initiatives, resolution of issues and performance improvement initiativesEnsures station compliance with United and regulatory requirementsContinuous review of station performance metrics to find opportunities for improvementProvides feedback/support to local stations and/or ground handler local and corporate leadership to improve performanceDevelops ground handling business partner stations to ensure they continuously improve and provide a consistent productMonitors Customer Satisfaction (NPS) scores across region and takes appropriate corrective action, as requiredSupports station transitions ensuring United standards are met (safety, branding, customer facing facilities)Coordinates training for new vendor management employees or ones that require additional supportLeads and directs station organization to ensure superior customer service, which includes, mainline, express and flying partnersWorks closely with Vendor Management group on financial and contractual issues that require coordination, follow-through, or oversightCoordinates feedback to Network Planning on network changes, providing feedback on schedule impact to performance, facilities and cost

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

QualificationsWhat’s needed to succeed (Minimum Qualifications):B.S. degree in Aviation, Transportation, Business or relevant experienceExperience in Airport Operations or operations support5 plus years relevant management experience in Airport Operations environment or equivalent experienceExperience working with various United and partner organizations to solve problems and gain commitmentsExperience building presentation decks and presenting in front of othersExperience interpreting and making sure Service Level Agreements (SLAs) are metInnovator and problem solverAdept at building relationshipsCredibility and respect with peers, subordinates and leadersExcellent written and oral communicationsAdapt to metric driven cultureCritical thinkingAbility to effectively communicate across all levels of the organizationExcellent presentation skillsStrong business insightMust live near the DEN HUB locationWillingness to travel up to 80% domesticallyMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Advanced degree, such as MBALean Six Sigma Certification

 

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The base pay range for this role is $124,735.00 to $169,950.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.