**Description** **Job Title: Sr. Technical Analyst** **Who We Are:** Print ePS, the print operating unit of eProductivity Software (ePS), boasts a 30+ year legacy as the leading global software provider across all segments of the print industry. Our extensive portfolio of cloud-enabled and future-ready software solutions empowers print companies of all sizes, driving profitability, reducing costs, and facilitating successful transformation. **Position Overview:** Print ePS is seeking a highly skilled and detail-oriented **Sr. Technical Analyst** to join our Customer Success team. This role is crucial for troubleshooting complex technical issues, providing in-depth report-writing services, and managing projects for the Incremental Services team. As a Sr. Technical Analyst, you will be responsible for handling technical requests from initial inquiry to resolution while ensuring seamless execution of customer projects. You will work closely with various cross-functional teams to deliver high-quality solutions using SQL Server, PostgreSQL, Crystal Reports, and iNet Designer technologies. **Key Responsibilities:** + Provide advanced technical expertise and support for SQL Server, PostgreSQL, Crystal Reports, and iNet Designer to drive efficient problem resolution and customer success. + Develop, maintain, and optimize complex SQL queries, stored procedures, and scripts to support customer requirements and business processes. + Design and generate custom reports using Crystal Reports, including developing reports from scratch to meet unique customer needs. + Leverage iNet Designer to create and manage custom workflows and automation solutions. + Collaborate with cross-functional teams, including Product Development and Customer Success, to diagnose and resolve technical issues and improve system performance. + Serve as a key escalation point for resolving critical technical challenges, ensuring timely and effective problem-solving. + Analyze customer needs and translate them into technical solutions, optimizing database performance and report generation. + Assist in training and mentoring team members to enhance technical knowledge and ensure best practices in SQL development, PostgreSQL database management, and report writing. + Monitor and evaluate system performance, proactively identifying opportunities for improvements and enhancements. + Ensure alignment of customer solutions with strategic business objectives, leveraging technical expertise to drive value for customers. + Document technical solutions, troubleshooting steps, and best practices to maintain a knowledge base for internal and external stakeholders. + Participate in continuous improvement initiatives, staying up to date with emerging technologies in database management, report generation, and workflow automation. **Job Requirements:** + E in Computer Science, Information Technology, or equivalent. + Expertise in SQL Server and PostgreSQL, including complex queries, stored procedures, indexing, and performance tuning. + Strong proficiency in Crystal Reports, with the ability to create reports from scratch. + Experience with iNet Designer for workflow and automation solutions. + Ability to diagnose and resolve complex technical issues independently with minimal guidance. + Excellent analytical and problem-solving skills with a strong technical mindset. + Strong verbal and written communication skills, essential for engaging with customers and internal teams. + Ability to manage multiple technical projects, ensuring timely and high-quality deliverables. **Preferred Qualifications:** + Experience in the printing industry and associated software solutions. + Familiarity with customer success and CRM systems. + Proficiency in Microsoft Excel and PowerPoint for data analysis and reporting. + PMP/CSM Certification to demonstrate expertise in project management and Agile methodologies. + Minimum of 5 years of experience in SQL, report writing, and database management. + Minimum of 2 years of experience in a technical leadership or mentorship role. Join us at Print ePS and leverage your technical expertise to deliver impactful solutions that drive customer success!