Description We are looking for a skilled Senior Customer Service Representative to join our team in Weston, Florida. This long-term contract position involves creating and reviewing pre-operative surgical plans using advanced software and tools to assist in robotic surgeries. The ideal candidate will be detail-oriented, proficient in technical processes, and committed to delivering high-quality results within a collaborative team environment. This is an ONSITE third shift opportunity. Hours are 11pm-7am. Responsibilities: • Develop and manage cases using a proprietary case management system. • Analyze CT scans to ensure adherence to established surgical protocols. • Use specialized software to segment CT scans and generate 3D anatomical models for robotic-assisted surgeries. • Create precise pre-operative surgical plans for total hip and knee replacements based on digital bone models. • Review and validate the accuracy of surgical plans, including anatomical landmarks, implant sizing, and positioning. • Upload finalized surgical plans to field representatives for implementation. • Document all actions accurately, following prescribed methods and procedures. • Adhere to detailed work instructions to ensure consistent and high-quality outputs. • Collaborate with team members to meet production targets and department goals. • Occasionally work overtime to accommodate increased demand or urgent cases. Requirements • Strong proficiency in English, with excellent communication and comprehension skills. • Hands-on experience with Microsoft Office Suite and Adobe Photoshop. • Familiarity with case management systems and digital tools for planning processes. • Knowledge of surgical protocols and procedures, particularly in robotic-assisted surgeries, is a plus. • Exceptional attention to detail and ability to follow complex instructions accurately. • Strong organizational and time-management skills to meet production deadlines. • Ability to work onsite in Weston, Florida, and adapt to occasional overtime needs. • Experience with SharePoint administration or similar tools is advantageous. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .