Prime Video (PV) brings together the world’s best creators with the most passionate communities in a way that no other entertainment brand can. Not only are we a one-stop hub for distinctive, critically-acclaimed and award-winning original programming including TV series such as The Boys, The Marvelous Mrs. Maisel and Jack Ryan and movies like Air, Coming 2 America, The Idea of You, and Road House, but we offer a multi-dimensional experience that allows subscribers to fully immerse themselves in their fandom: to read the book, to listen to the soundtrack, to buy the costume, to replay live sports in real time, and more. Underlying this experience is a supply chain that upholds our business, brand and customer strategies and helps us reach customers at the right place at the right time, across all devices.

Embark on an extraordinary journey at the intersection of captivating entertainment and transformative consumer data. In this role, you'll have the rare opportunity to revolutionize how we harness insights to drive strategic decisions for Prime Video and Amazon MGM Studios.

Immerse yourself in the dynamic ecosystem of these world-renowned entertainment brands, shaping the future of filmmaking and television through the lens of customer-centric data. Whether you're streamlining global survey workflows, integrating cutting-edge research tools, or mentoring a talented team, your work will directly influence the insights that inform the next generation of unforgettable entertainment experiences.

If you're ready to embrace the thrill of tackling complex operational challenges and leaving an indelible mark on these iconic industries, we invite you to explore this transformative opportunity as our Senior Process Improvement Manager.

In this role, you will be responsible for driving continuous improvement and automation across our global research workflows. With deep expertise in market research methodologies and operations, you will identify opportunities to standardize and streamline fragmented processes, develop product requirements and roadmaps, and manage the implementation of new tools and solutions. Leveraging your research acumen, you will make smart tradeoffs that balance efficiency, time, and features without compromising research objectives or data quality.

As a strategic and collaborative leader, you will align cross-functional stakeholders across research, operations, engineering, legal, privacy, and security teams to drive the adoption and integration of new process improvements. You will influence vendor roadmaps and partnerships to ensure our evolving needs are met, and mentor the broader research operations team to foster a culture of continuous enhancement.

If you're ready to be a driving force behind the future of entertainment, we encourage you to apply for this transformative role.

Key job responsibilities
- Identify opportunities to standardize and automate global research workflows in 10 languages
- Define product requirements and roadmaps for new tools and solutions to drive efficiency and scalability
- Manage the development and deployment of process improvements, establishing metrics to quantify the impact
- Align and influence cross-functional stakeholders to drive adoption and integration of new solutions
- Independently engage with senior stakeholders, drafting impactful reports and facilitating reviews
- Navigate complex research, operational, and business scenarios with excellent judgment

A day in the life
Immerse yourself in the heart of the entertainment industry, where your research expertise fuels breakthrough innovations. One moment, you're collaborating with engineering to streamline global survey workflows; the next, you're partnering with legal to balance compliance and customer experience. As you navigate diverse stakeholders, from creatives to business leaders, your solutions directly shape the insights powering critical decisions. Harness your passion for problem-solving and embrace the thrill of transforming how the entertainment world taps into consumer data. This is your chance to leave an indelible mark on the future of Prime Video and Amazon MGM Studios.