Job Description

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ESSENTIAL DUTIES AND RESPONSIBILITIESSupporting the Reservations Manager with the day to day running of the Reservations DepartmentRespond to all telephone call enquiries in an engaging manner whilst also adhering to the hotels call standards with the aim of converting the enquiry into a booking.Possess a thorough knowledge of the hotel product and services and use appropriate verbiage in their description.Complete all tasks outlined on the relevant shift checklist and sign off when all have been finished.REQUIREMENTSBachelor degree holder in hospitality management or equivalentRelevant working experience in a sizeable luxury hotel is preferredExcellent command in Cantonese, Mandarin & EnglishFresh graduate is also welcomedCandidates with more experience will be considered as Senior Reservation Sales Agent