**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The role of (Sr.) Restaurant Success Manager is a dynamic, fast-paced role that requires an individual who is proactive, adaptable, and has a growth mindset. As a key member of the Resy Canada business, you will help launch Resy in Canada and be in on the ground level as we work to make membership matter in an even more meaningful way for our customers. You will also be integral to the evolution of our integrated product and marketing communication strategy grounded in portfolio trends and insights to help refine & execute our ongoing Resy Canada B2B (restaurant partners) and B2C (diners) strategy. Working with a wide group internal stakeholders across Enterprise, the successful candidate will lean on their relationship-building and strategic thinking skills to drive innovation and efficiency while maintaining a continued mandate on delivering results. The ideal candidate has a passion and keen eye for marketing (both B2B and B2C), strong communication skills (including with external partners), and a proven track record of problem-solving. **How will you make an impact in this role?** The successful candidate will be responsible for the following: Business Strategy & Execution + Engage with a diverse range of stakeholders to streamline processes and define acquisition, retention, and engagement strategies for prospective and existing restaurant partners (B2B) and diners (B2C). + Formulate strategies grounded in thorough market analysis and internal insights. Collaborate closely with the team for ongoing initiative tracking, refinement, and optimization. + Work in tandem with external partners, including creative agencies, for the comprehensive planning and execution of product and marketing strategy. Relationship Management + Foster relationships with key restaurant partners to drive engagement and to limit churn. + Collaborate closely with stakeholders across the Blue Box to promote synergies, share learnings, and refine best practices. Analytics & Insights: + Develop regular reports analyzing key business metrics and providing strategic recommendations for implementation. + Collaborate with the analytics team, performing ad hoc analyses and summarizing key findings and recommendations. + Produce Executive Summaries containing key narratives on portfolio performance. + Monitor and manage monthly budget utilization trends closely with stakeholders and partner teams. + Analyze the competitive landscape and industry trends to inform strategic decisions. Project Management: + Collaborate effectively across broader American Express teams to optimize processes, enhance services, and elevate customer experiences across Resy B2B & B2C customers. + Actively drive excellence in project management, monitor project results, and contribute key recommendations for continuous improvement. **Minimum Qualifications** + 2 years of relevant work experience. + Self-starter with a demonstrated ability to take initiative, drive results and champion a project from inception through implementation and evaluation. + Strong communicator with the ability to create and deliver persuasive high impact presentations. + Proven ability in challenging the status quo to improve existing processes, campaigns and assets. + Strong attention to detail across all initiatives. + Analytically minded, critical thinker with proven problem-solving skills. + Excellent relationship-building, collaboration, and communication skills across a diverse group of internal and external partners. + Proven experience in project management, ability to set priorities and manage tasks to drive results within short time frames. + Highly proficient in MS Office suite (PowerPoint, Excel, Word). + Marketing experience with a passion for innovation and analytics; experience in B2B, B2C, and capability marketing an asset. + External partner management and B2B marketing experience an asset. **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Marketing **Primary Location:** Canada-Ontario-Toronto **Schedule** Full-time **Req ID:** 25001091