Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero. 

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our new Team in Budapest and advance your career as a

Senior Retail Support Representative

In this role You will:

Be the First point of contact for BP telephone and/or any written form of enquiries from both new and existing customers and stakeholdersUnderstanding of specific processes / systems enabling efficient supportInteract with customers / stakeholders in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlinesLog, assign, track progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data securityManage performance against key performance metrics (customer satisfaction, first call resolution, service level compliance, transactional accuracy etc.)Provide accurate information to both business customers and support teams through the correct use of all information technology systemsSupport and maintain databases and contract management tools end-to-endCarry out Retail specific financial tasks, pricing and reporting activities on a regular basisLog and follow-up incidents in the Incident report

What You need to be successful:

Relevant degree / certification or equivalent experience requiredAbility to understand of the business requirements and strategyMinimum 2 years previous experience in a business support environmentFluency in English, any additional European language is an advantageMust demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level aptitude for CRM systems/applicationsExcellent written/oral communication skills and ability to build effective working relationships Result-oriented personality and capability to overcome obstaclesCapability to work in a team or individually if required

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 2 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentAssets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.