Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Senior Risk Engagement Manager to join our ever-evolving Risk team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons. 

Global Business Resilience – This team is responsible for executing a program that ensures staff safety, mitigates the effect of unplanned business interruptions of Worldpay’s critical business processes and services, protects its physical assets, maintains the capability to serve clients, and fulfils obligations to stakeholders and regulators. The key functions in this team are Business Continuity, Crisis Management, and Disaster Recovery.Client Risk Relations - The Client Risk Relations function is responsible for overseeing and managing all activities related to ensuring our clients meet their regulatory obligations, with Worldpay operating as a critical third-party technology service provider. This role involves managing extensive onsite and virtual client audits, working with stakeholders across the globe to ensure that over 200 regulatory documents are updated at a minimum annually and maintained on the new Worldpay client portal. This role will oversee other Risk-based client meetings and conferences as applicable. This function will also assist in client communications and extra care, during and after major incidents as needed (e.g., Move It, pandemic).Chief Risk Office Engagement, Training & Awareness – This role is responsible for designing and implementing innovative engagement programs including internal communication strategies that elevate workplace culture, support employee well-being, and drive retention. This role also is responsible for implementation of impactful and innovative communications which engage our employees, activate culture, provide clarity during times of change, solve challenges and help drive our values and business results.

What you’ll own

Design Best-in-Class Engagement Programs: Lead efforts to create a thriving professional environment, developing colleague engagement programs that foster belonging, well-being, and career satisfaction.New Hire Integration: Craft programs to help new employees transition smoothly into the company and CRO organization, including onboarding initiatives, workflow integration, and regular check-ins.Colleague Well-Being & Retention: Collaborate with the People and Culture Team and wellness leaders to ensure ongoing support for colleague well-being through amplifying strategic wellness programs, mentoring, and morale-building activities.Inclusion and Diversity (I&D) Initiatives: Partner with local and companywide I&D teams to advance professional network activities, annual programming, and events aimed at enhancing diversity and inclusion across the CRO workforce.Professional Growth & Development: Facilitate mentorship programs and provide opportunities for ongoing learning and professional development to ensure colleagues are supported in their career trajectories.Be an expert storyteller and content creator and use varied communication channels to drive impact on key priority topics.Connect and collaborate with leaders, teams and functional partners to ensure a deep awareness and understanding of critical moments, landmarks and activations across the business.Create content across a range of mediums, including graphics, email, video, and podcasts.Lead the coordination of key leadership and employee events, both in-person and virtual.Responsible for the global CRO employee engagement strategy.Management and curation of global employee engagement channels.Management of proactive editorial planning for all global communications channels, ensuring transparency to the wider comms team and business partners.Use trends and insights to constantly improve employee communications, proactively bringing new ideas and innovative thinking.Identify alternative strategies, channels and tools to accelerate impact and engagement.Build strong relationships with key business partners and provide insight and advice on CRO communications.Manage vendor partners and budgets.

Where you’ll own it

You’ll own it in our Cincinnati, OH or Jacksonville, FL hub. While we’re a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. 

What you bring

You have 5+ years of employee engagement and communications work experience and have a talent for building programs that inspire and connect people.You understand the importance of a holistic approach to well-being and are passionate about fostering a culture of inclusivity and growth.You’re a skilled communicator and collaborator, able to work across teams and at all levels to promote engagement and support.You are familiar with, or interested in learning about, the unique dynamics of a payments business and how to tailor engagement strategies to meet the needs of our CRO colleagues.Bachelor's degree in risk management, business administration, Communications or a related fieldBackground with risk management, communications, data analytics and/or compliance highly preferredInfluential communicator and excellent presentation skills a mustStrong analytical and problem-solving skillsAbility to work independently and as part of a teamStrong analytical, organizational and communications skills required as well as outstanding interpersonal and human relation skillsAbility to establish and maintain effective working relationships with employees and third parties (as needed)

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits.Time to support charities and give back to your community.Parental leave policy.Global recognition platform.Virgin Pulse access.Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.