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Due to recent growth, we’re on the hunt for a number of experienced Senior Risk Managers to join our Safe Business Daily Banking team.  We have a live opportunity for both a permanent role and a 12-months fixed term contactor. 

At ING, the Daily Banking Tribe is responsible for driving the end-to-end performance of the Daily Banking business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.

Our ideal candidates will come from a consulting or banking background with proven operational risk banking experience. A major plus will be a background with call centres or complaint management experience within the risk arena. You’ll thrive in this role if you love being hands on, as a solo contributor, working collaboratively in a lean fast paced environment.  

This role is responsible for designing and setting the strategy for the customer experiences that sit around our foundational customer obligations (KYC, Risk, Policy, Systems & Data). You’ll have a sharp eye for how to optimise processes for customers whilst meeting Risk, Regulatory and overall ING targets.

What you’ll do 

·        Coordinate issues and incidents impacting retail clients.

·        Ensure customer base aligns with risk appetite through monitoring and decision-making.

·        Oversee customer data quality initiatives to meet obligations.

·        Develop principles for retail customer processes, including data quality, governance, and accessibility.

·        Optimise customer journeys and support compliance with KYC, AML, CRS, and FATCA requirements.

·        Lead first-line risk management, including governance, reporting, and audit processes.

What we’re looking for 

·        8-10+ years of experience in risk management, banking, governance, or services with planning and direction-setting skills.

·        Knowledge of KYC, data governance, and financial services regulations with expertise in product design, process improvement, and customer experience.

·        Proven ability to enhance governance, compliance, and due diligence.

·        Experience managing complex issues, incidents, and remediation initiatives.

·        Skilled in influencing diverse stakeholders across teams (e.g., Contact Centre, Technology).

·        Strong analytical mindset, using data for decision-making.

·        Skilled in operational excellence, workflow management, and governance.

·        Familiarity with retail banking systems, processes, and MS Office tools.

·        Background in compliance, business management, and commercial decision-making.

·        Effective written and oral communication and negotiation skills.

·        Agile experience and designing customer journeys or digital experiences (desirable).

What’s in it for you?

·        Discounted ING Health Insurance 

·        An additional Rest Day to support your wellbeing 

·        An IMPACT day to volunteer on an approved sustainability activity 

About Us 
 
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 
 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 
 
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 
 
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  
 
Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more? 
Contact Rachel Yuen on rachel.yuen@ing.com

Applications close Friday 7th February 2025