PURPOSE & IMPACT ON ORGANIZATION:

Contribute to meeting or exceeding store sales and profit targets by:

Passionately inspiring consumer loyalty to the brand Diligently executing store operations, with a special focus on selected functional areas Providing support and feedback to Retail Professionals

 

KEY RESPONSIBILITIES:

Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them

Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success Be a role model for customer service and meeting or exceeding customers’ expectations Share your customer service experience and train selected team members to fi ne-tune their service skills Be a resource for Retail Professionals in dealing with complex customer service situations Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values Use advanced Category expertise to successfully meet the specifi c needs of even the most demanding customers Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable) Adhere to all established policies and procedures Execute and maintain established Visual Merchandising and In-Store Communication standards Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor Complete cash register transactions quickly and accurately Minimize loss in both, the stockroom and the sales floor Perform all store operations in a safe, effective and efficient manner Collaborate productively and respectfully with team members Make yourself available to support other team members when needed Complete all applicable training programs and effectively apply the learning on the job Seek coaching and learning opportunities to continually improve your performance

 

AUTHORITIES:

Not Applicable

 

KEY RELATIONSHIPS:

Customers Peers and Supervisor

 

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

Advanced Retail Professional Competencies (additions based on market needs)

 

MINIMUM QUALIFICATIONS:

Minimum 6 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)