Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations. 

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.

Our Outlet Store in Essendon, is seeking a Senior Sales Associate (Key Holder) to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position, offering 40 hours per fortnight with a fixed two-week rotating roster. Must be available to work weekends.

As a Senior Sales Associate (Key Holder), you will:

Create unique, engaging experiences for customers by sharing your expertise on enhancing their homes. Drive sales through strategic merchandising and by leading weekly promotional and visual changes. Ensure the store meets visual, replenishment, cleanliness, safety, and back-of-house standards. Provide operational support to the store management team by performing opening and closing routines, register functions, and back-office procedures. Meet personal targets and supervise and coach the team to deliver world-class service and achieve team goals. Use effective selling techniques and provide in-depth product knowledge. Utilise training resources to educate the team on our product range and develop their sales skills. Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

We think you will be successful in this role if you:

Have retail sales experience, ideally in visual merchandising, specialty retail, and/or homewares. Have customer service experience. Have experience in managing others or are looking to step into a leadership role. Are passionate about homewares and design. Love to sell and are driven to meet and exceed targets. Succeed in a team environment but can also work independently and manage your own time. Thrive in an entrepreneurial environment and constantly look for ways to upsell and cross-sell. Enjoy engaging with customers, discovering their story, style, and lifestyle to connect them to the right products. Have the ability to convert customers and capture emails through engaging store and community events. Are most successful when provided with clearly defined sales goals and metrics. Have effective communication, organisation, and leadership skills. Are able to coach team members to succeed in meeting targets.

Physical Requirements:

Ability to be mobile in the store and back-of-house areas, including standing for long periods. Ability to climb ladders and use other equipment in line with safety standards. Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.

You will love working here because:

We’re a successful, fast-growing, data-driven company with an entrepreneurial vibe. We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves. We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation. We live and breathe client experience. We have a smart, experienced leadership team that is open to fresh ideas. We believe in autonomy and reward you for taking initiative. We get to be creative daily, and we have fun!

If you are passionate about combining your visual merchandising skills with exceptional customer service, apply today!

Only those holding the required work rights in Australia will be considered.