Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

To complement our rapid growth, we are seeking a Senior Sales Commission Analyst. This role requires a highly quantitative and detail-oriented analyst with a passion for working with Sales. As a member of Five9’s Finance group, the primary responsibilities include managing compensation plans, performing monthly and quarterly commission calculations, generating reports and analytics, and addressing commission-related inquiries. The ideal candidate has a strong understanding of sales, channels, and business operations within the Enterprise Software industry and can effectively communicate with company leadership.

Key Responsibilities:

Monthly/quarterly calculation and accurate payment for all sales commissions and other sales incentive plans. Administer draw, MBO, commission bonus, SPIFF payouts and other. Handle questions from the field on compensation calculations and completeness. Manage reporting environment of historical compensation payouts. Collaborate with HR and sales management to ensure that new compensation ideas can be easily managed with existing compensation systems. Support management reviews with accurate, up-to-date performance metrics from the compensation management activities. Work with internal/external auditors on an on-going basis for SOX commission process and testing. Help develop and improve documentation, and support strong internal controls. Ability to work independently on complex projects. Effectively discuss results, questions, ideas for improvement in a large group setting.

Key Qualifications:

5+ years of sales compensation and commissions experience. Capture and use data to inform decision-making and persuade others. Strong problem solving and analytical skills. Work effectively in an unstructured environment requiring new perspectives and creative approaches. You are passionate about doing what’s right for the business. High energy and contagious enthusiasm. Willing to tackle the tough projects and challenges to grow the business. Governs themselves with unquestionable ethics. You possess skills and expertise in business insight, analytics, troubleshooting, and project management. Analytical thinker with strong problem-solving skills with the ability to understand and communicate the meaning of the data being presented. You have strong advanced Excel skills and can take the data and tell a story Familiarity with compensation solutions (Callidus Cloud, Xactly, Anaplan preferred etc.)  is a plus. Ability to analyze business analytics and read situations well. Capable of developing compelling strategies around analysis that deliver results. Detail-oriented, organized, ability to multi-task. Ability to thrive under pressure in a fast-paced environment. Experience collaborating across departments, especially Finance. Bachelor’s Degree in an analytical field (e.g. Computer Science, Engineering, Mathematics, or Statistics), or Business degree with strong analytics experience.

 

Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

 

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

 

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $88,100—$211,000 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.