We are seeking an experienced and highly dedicated Senior Sales Operations Specialist to join our team. The ideal candidate should possess a strong background in advanced sales strategies, data analysis, and process optimization. This role is critical in supporting our sales teams with actionable insights, tools, and processes that drive efficiency and growth.
Responsibilities:
Utilize Zendesk for managing and tracking sales operations tickets.
Ensure timely resolution of issues and provide support to sales teams through the Zendesk ticketing system.
Analyze ticket trends to identify and address recurring issues.
Evaluate and improve our processes to increase efficiency and effectiveness.
Implement best practices and drive continuous improvement initiatives.
Analyze sales data to identify trends, patterns, and areas for improvement.
Develop and maintain dashboards and reports to track sales performance metrics.
Communicate efficiently with sales teams to address any questions or issues
Collaborate with cross-functional teams to ensure accurate and consistent reporting.
Lead and participate in projects supporting overall sales strategy and business objectives.
Create and maintain documentation of processes and standard operating procedures
Desired Qualifications:
Minimum of 5-7 years of experience in sales operations, sales strategy, or a related role, preferably in a SaaS or technology company.
Zendesk Support, Explore aptitude
Strong organizational skills and attention to detail.
Proficiency in Zendesk, Salesforce CRM, advanced Excel skills, and experience with data visualization tools (e.g., Tableau, Power BI). Familiarity with SQL is a plus.
Experience in sales forecasting, pipeline management, sales cycle, and sales workflow is highly desirable.
Strong analytical and problem-solving skills
Versatility: balance quick wins with quality scalable system; comfortable working in a fast-paced environment with a penchant for customer service, patience, and resourcefulness. Not afraid to roll up sleeves and get things done
Proactive and self-motivated with a strong sense of ownership.
Bachelor’s degree or equivalent experience in business, sales, finance or related fields
Willing to work onsite as required
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
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Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.