About the Role:
As a Senior Sales Support Specialist, you will be a key player in enhancing our sales operations through advanced support tasks. You will contribute significantly to team goals by managing critical sales data, streamlining administrative processes, and providing valuable insights to support our sales efforts. Your work will help optimize the efficiency and effectiveness of our sales team.

Responsibilities:
• Manage complex sales order processing and tracking.
• Develop and update detailed customer quotes and proposals.
• Maintain and analyze comprehensive sales performance metrics.
• Conduct more advanced product training sessions for sales staff.
• Prepare high-quality sales documentation and presentations.
• Update and manage intricate customer database records.
• Organize and lead sales meetings and strategy sessions.
• Provide robust customer service support and issue resolution.
• Generate detailed sales analytics reports and insights.
• Coordinate large-scale sales events and campaigns.

Skills:
• Advanced Order Management: Expertise in handling complex sales orders.
• Customer Relations: Proficiency in resolving customer issues.
• Data Analysis: Ability to analyze and interpret sales data.
• Training Facilitation: Skills in leading comprehensive training activities.
• Documentation: Capability to create detailed and high-quality sales documents.
• CRM Mastery: In-depth knowledge of CRM tools and functionalities.
• Presentation Skills: Strong skills in creating and delivering presentations.
• Problem-Solving: Advanced skills in troubleshooting and resolving issues.

Level criteria P3 (for internal use only):
• Requires in-depth conceptual and practical knowledge in primary job family and basic knowledge of related job families
• Has knowledge of best practices and is aware of the competition and market differentiators
• Solves complex problems; exercises judgment based on the analysis of multiple sources of information
• Works independently, receives minimal guidance; may lead projects or may have accountability for on-going activities
• Impacts a range of project activities within own team and other related teams; acts as a resource for colleagues
• Explains difficult or sensitive information; works to build consensus
• Level at which career may stabilize for many years