Strength in Trust 

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

 

The Challenge 

Reporting to the Senior Manager of Generalist Consultants, the Senior Salesforce Administrator will play a crucial role in ensuring the seamless and efficient execution of our end-to-end processes within the Salesforce ecosystem. The ideal candidate possesses hands-on SFDC configuration and development skills, with a particular emphasis on solution design, troubleshooting, and flows. This role will be involved with projects, small enhancements, troubleshooting bugs, and occasional project management. They must possess a service-oriented demeanor and a passion for working with Salesforce technology (and platform partners). The ability to work in a fast-paced environment will be crucial to this role. 

Your Mission 

Configuration: 

Configure and maintain Salesforce objects, fields, validation rules, workflow rules, process builders, flows, and lightning record pages to support efficient order management. 

Build and maintain Apex Triggers, Apex Classes and Visualforce Pages 

Collaborate with cross-functional teams (Sales, Finance, Accounting, Operations) to gather requirements and implement solutions that optimize the entire end-to-end process. 

Ensure accurate data capture, validation, and processing, adhering to established business rules and standards. 
 

Process Automation: 

Design, implement, and enhance Lead-to-Bill automation workflows, including approval processes, pricing calculations, discount approvals, and contract generation. 

Streamline the quoting process by integrating Salesforce CPQ (Configure, Price, Quote) and other relevant tools. 

Collaborate with Finance teams to ensure alignment between Salesforce data and financial systems including Workday. 
  

Data Integrity and Security: 

Implement and maintain data quality best practices to ensure accurate and reliable Lead-to-Bill data. 

Enforce data security measures, including user access controls, data sharing rules, and field-level security. 

Troubleshoot and resolve user-reported issues, collaborating with other technical teams when necessary 
 

Continuous Improvement: 

Stay up to date with Salesforce updates, new features, and best practices, and proactively recommend enhancements to the Lead-to-Bill process. 

Lead or participate in process improvement initiatives to drive efficiency and accuracy.  

Additional Responsibilities 

Designing and documenting a flexible, scalable, and robust state-of-the-art architecture for Salesforce Sales Cloud, CPQ (Configure, Price, Quote), Revenue Cloud, E-commerce, and Partner systems. 

Understanding the goals of stakeholders in various business teams and scoping the technical elements within Salesforce needed to achieve the project goal. This often involves configuring multiple flows spanning different objects. 

Evaluating the scalability of proposed configuration changes to ensure they can handle future growth and changing business needs. 

Providing advanced support for Salesforce requests and escalated administrative needs of users, including managing Epics (large bodies of work that can be broken down into smaller items), Tasks, Spikes (investigative work items to explore unknowns), Stories, and Bugs. 

Overseeing Quality Assurance (QA) and User Acceptance Testing (UAT) for large deployments using the Salesforce Testing Framework. 

Acting as a role model and mentor to team members with less experience, providing guidance and support on technical and non-technical aspects of Salesforce Administration. 

Provide on-call support as needed for month end closing periods 

You Are 

You can effectively communicate with stakeholders and maintain good working relationships with them. You are also able to scope internal customer requirements into scalable technical designs. The solutions you design do not reach System Governor limits or increase our proximity to them. 

Salesforce Flows and know when to use a Before Save, After Save, Before Delete or Scheduled Flow, and when something should be in an Apex Trigger or Class rather than Flow. 

Creation and maintenance of Apex Triggers, Apex Classes and Visualforce Pages 

Ability to QA configuration in a developer sandbox, promote it to a full copy sandbox for UAT, then release to Production 

Complex Formula writing - able to write formulas for formula fields, validation rules, entry criteria, etc. that follow best practices and utilize the fewest characters to achieve the goal 

Your Experience Includes 

5+ Years experience in a Salesforce Advanced Admin role  

Bachelor's degree  

Acknowledged expert in their designated offering. Demonstrates full competency and knowledge of two or more offerings (CPQ, Service Cloud, Salescloud, etc) 

Proficiency in Salesforce Flows and Process Builders 

Proficiency in writing Salesforce Validation Rules & Formulas 

Proficiency in creating and editing Apex Triggers, Apex Classes, and Visualforce Pages. 

2+ Salesforce Certifications  

Extra Awesome

Experience working at a startup  

8+ Years experience in a Salesforce Admin role  

Expert knowledge of Flows, process design, etc. and able to recommend best practices  

Working knowledge of Partner Relationship Management Tools, Service Cloud, Einstein, and adding AI to salesforce  

Experience gathering requirements for Salesforce configuration 

Up to 7+ Salesforce Certifications

 

Where we Work

OneTrust embraces a flexible working model. The underlying “why” for our workplace strategy is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.

Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.