Overview This is a remote role that may only be hired in the following location(s): AZ, GA, MA, NC, NJ, TX The Senior Salesforce Engineer has design, development, and maintenance responsibility for the Salesforce Financial Services cloud platform. This will include support for a broad range of business units such as core banking, wealth management, commercial and residential lending, among others. The position provides exposure to many business units in a dynamic financial services firm. This role requires direct interaction with end users and excellent analytical and communication skills. Responsibilities Deliver results on complex development projects involving teams across the Product Development department and Bank as a whole Collaborate with internal customers and departmental leadership Work with customers to resolve business critical concerns Ensure all Salesforce work supports both the individual business areas and the enterprise as a whole Align all architecture and design decisions with Enterprise Architecture guidelines and standards Gather Business Requirements working with Product Managers, Business Analysts, and end users Perform Hands-on Configuration in alignment with enterprise strategy, change management and deployment processes Implement new products and packages within Salesforce & FSC and communicate updates throughout the company Understand all aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications. Partner with various teams to research, resolve, and document production issues Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control. Drives process improvement changes to ensure high productivity and quality of services provided Maintain high-level familiarity with other IT system/business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality Partner with Architecture and the Salesforce Product Owner to understand current and future strategies and objectives Work with Product Managers, Business analysts, and business area stakeholders to understand, document, and prioritize Salesforce and nCino enhancements and projects Manage all Salesforce environments including Production, Full Sandboxes, Partial Development Sandboxes, etc. Ensure that strict release management protocols are followed, and environments are kept up-to-date Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance. Preferred Qualifications 3+ years of Hands-on Salesforce experience including lightning and Financial Services Cloud versions 2+ years of experience with Salesforce Einstein Analytics Salesforce Administrator certification and/or Developer certification is required Strong knowledge of modern software design principles, concepts, and best practices Significant Hands-on experience in design and development of custom solutions on the Force.com platform including significant work in Apex, Visual Force, Lightning, application integration patterns using Mule soft and other ETL tools Expert with configuring / customizing standard SFDC objects such as Leads, Accounts, Opportunities, Reports & Dashboards, with proven hands-on experience building custom objects & solutions Expert in bulk data migration from Excel & Legacy Systems to SFDC using Apex Data Loader, Demand Tools, and the Import Wizard. Expert knowledge of data structures, data modeling and database schema Strong experience with technologies integral to Salesforce.com including HTML/XHTML, jQuery, JavaScript, AJAX, SQL, SOAP, REST, JSON, Apex, and SOQL. Multiple Salesforce project deployments including 2+ years with release and environment management on enterprise level deployments Strong mentoring skills with excellent communication, collaboration, and problem-solving capabilities. Self-motivated with exceptional follow-through Ability to independently prioritize and complete tasks in a structured manner Strong ability to interface and cultivate good working relationships across business and shared service areas at all levels Ability to respectfully challenge requests regardless of level of person making the request Strong problem solving and analysis skills with the ability to work and deliver under tight deadlines Experience with DevOps and CI/CD Experience working in an agile environment (e.g. Scrum, Kanban) preferred. Experience in financial services is highly desired Experience with modern JS frameworks like Angular.js and repositories such as Azure DevOps and GitLab is preferred Excellent verbal and written communication skills for technical and non-technical audiences First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.