Job Description

Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions! We are seeking forward-thinking experts who are looking to build AI-driven tools that reshape the way teams review and analyze their customer interactions. Your skills and contribution can ensure our platform aids our customers in providing consistent, high-quality customer support, reducing churn and boosting customer satisfaction. Your expertise can help us change the game in how companies manage and improve their customer service operations.

Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to expand our Engineering team and seeking candidates for a hybrid role based in Estonia.

What you'll be doing

Secure our application environment in the Google Cloud Platform

Set up monitoring and alerting to protect our most valuable assets

Automate and integrate security tooling into CI/CD pipelines at scale

Evaluate, implement, and operationalize additional tooling as needed

Support incident response and remediation

Manage penetration testing and vulnerability reports

Perform threat modeling and review software design

Work with a team of highly competent engineers that want to build things the right way

Foster security culture across the organization

Tell us what really needs to be improved next - you’re the expert!

What you'll bring to the role

Understanding of security engineering in the context of governance, risk and compliance

You’re a self-motivated team player

Have at least 2 years of experience in cloud application security

Understand modern web applications and their security threats

Can validate vulnerabilities and propose solutions

Are able to clearly explain security considerations and risks to inform and involve others

Are comfortable with working remotely in English across departments

Have excellent written and spoken communication skills

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.