Come join the Global Business Solutions Group (GBSG) as a Tier 2 Senior Service & Support Specialist for the Intuit Enterprise Suite (IES) team.

The IES Tier 2 position provides an opportunity to contribute to the leadership of a team as well as delivering technical support to frontline agents. In this role, you will go beyond the traditional Next Level Help realm of providing in-the-moment support to Tier 1 agents, to constantly looking for ways to improve our products, processes and people by identifying trends, coaching agents and influencing training enhancements, contributing to product and process improvement activities, cheerleading change, and being an advocate for our customers and agents. This is a multifaceted role that provides exposure to leadership and technical aspects of supporting Onboarding Tier 1 teams, providing insights that can help develop and prepare agents for roles in management, supportability, or other disciplines.

In this essential role, you will contribute to the delivery of awesome customer experiences, as well as product and process improvements. The IES Tier 2 team often works in imperfect situations, yet we strive to deliver excellence to all of our customers. In the Tier 2 role, resourcefulness, creative problem solving, confidence, relationship building, capturing and providing actionable feedback, good decision making, moving quickly, and being bold yet considerate, are all necessary qualities.