Senior Service Coordinator Job Description \#LI-Hybrid **Grundfos Portugal is looking for a Service Coordinator within Service & Solutions Department** **What do we offer?** The role is a great opportunity for an experienced Service coordinator. This role is responsible for handling customer´s requests (phone calls, orders etc.) and preparing simple quotes. Applying good professional knowledge, builds trust with customers, employees and contractors. Handling correspondence and other administrative matters including service contracts. **What is the job about?** **Main responsibilities are:** + Administrative support for all other service colleagues and the different Service processes. + Follow-up of completed open service orders, concerning faults, repairs and quotations. + Organizing training courses, VCA toolboxes, etc. + Creating / changing customers related to the Benelux service. + Follow-up of invoice issues. + Provide work clothes for the mechanics, order PPE if necessary. + Making any kind of reports, translations, letters. + Report all service orders that have not yet been completed per week to the relevant responsible department and request that action be taken. + Keeping the security passports and keeping an overview of the security passports and diplomas **Your background?** **We imagine you have:** + Minimum education level 4, preferably a technical background or equivalent obtained through experience. + Local language and English in speech and writing. + Experience with pump technology is a plus + Communicative, independent, strong, initiative-oriented, result-oriented. + Experience and knowledge of systems, programs such as SAP CS, SAP CRM and other Office applications + Ability to work with processes or participate in projects. + Some years of experience in a similar position **If this job sounds appealing to you, please send your resume by clicking on “Apply”.** We look forward to hearing from you. If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn: www.linkedin.com/company/5195 or our YouTube channel: https://www.youtube.com/watch?v=zwY54t455CU. Information at a Glance **Job Details** Application deadline: Workplace: Hybrid (office and home-working) Job Location: Paco de Arcos, Lisboa, Portugal Contract Type: Full-Time Employment Type: Regular