We have an outstanding career opportunity for a Senior Service Desk Support to join a leading Company located in theQuantico, VA surrounding area. **US Citizenship is required.** **Candidate must possess an active Top Secret Security Clearance.** Job Responsibilities: + Provides support to end users on a variety of issues. + Identifies, researches, and resolves technical problems. + Responds to telephone calls, email , and personnel requests for technical support. + Documents, tracks, and monitors the problem to ensure a timely resolution. + Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. + These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems. Basic Hiring Criteria: + Bachelors degree or equivalent experience (1 year of education = 1.5 years of experience). + Certifications in lieu of degree include but not limited to: CompTIA A+, CompTIA Network+, CompTIA Security+, Azure Fundamentals, AWS Cloud Practitioner. + Experience with Microsoft Infrastructure, virtualization, Atlassian, and Ivanti preferred. + Minimum of 2-8 years' experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level. + Familiarity with the use of software to track issues and customer interactions. + Experience in-depth problem solving solutions. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance