- Work and perform in compliance with company's regulation and request.

- Perform Technical Field Service activities

- Installation and commissioning of equipment

- Troubleshooting, repair, and maintenance

- Escalation support

- User Training / Customer Training

- Providing sales support

- All necessary reporting as per company policy

- Demonstrate customer service skills and knowledge with a high level of passion and dedication.

- Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.

- Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range

- Provides documents activities performed utilizing the required format, such as service report, technical report, etc.

- Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.

- Respond to satisfaction surveys, working to resolve customer care issues.

- Provide timely response to all requests from both internal and external customers.

- Perform necessary administrative paperwork in complete and accurate manner.

- Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.

- Feedback in time on product quality issues on site, as well as marketing information to the company.
- Ensure direct reports maintain company-issued test equipment and support tools.

- Perform other related duties and responsibilities as assigned

- Microsoft operating system knowledge is required

- Be able to function independently, be self-motivated and yet be part of a team.

- Good command of written and spoken English

- Willingness to travel domestic and internationally.

- Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales, logistics, customers and application specialists etc.