Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position:

Provide first line instrument support at customer site, such as corrective and preventive maintenance, installation, hardware and software modification.

Provide remote support through Digital Service Solution.

Provide professional service training to customers and peers.

Update and communicate service information regularly.

Well documented the service information in CRM system.

Closely work with cross-functional teams as required to achieve customer satisfaction.

Meet service KPIs and participate in continuous improvements.

Work as a project member in LAS (Lab Automation System) implementation.

Carry out ad-hoc duties as assigned by the supervisor.

Requirement:
 

Education:

Bachelor Degree majoring in Biomedical / Medical Engineering, Electronic or equivalent and have minimum experience

Experience:

Preferably 2-year Service Engineering experience in IVD Products

Fresh graduated will be considered

Competency:

Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc 

Proficient in Microsoft Windows OS installation and operation.

Customer-oriented with excellent communication and interpersonal skills.

Good writing/documentation skills in English.

Good command of written and spoken English and Chinese.

Proactive, responsible, professional, courteous, good communication skills and good team player.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.