For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Start with an inviting tag line:

Are you a visionary leader who’s passionate about building and leading a world-class Field Service organization?

If you excel in fast-paced environments and have a drive to innovate, this role is for you.

As the Senior Service Manager for Japan, you will play a pivotal role in shaping SCIEX Japan’s field service operations across Japan.

You’ll be responsible for managing all field service resources and service delivery, ensuring exceptional support for our clients.

This includes overseeing installations and implementations, preventative maintenance, break/fix service activities, and all proactive post-sale support. In this role, you will manage the P&L for the Service business, with direct revenue, and costs.

Your strategic insights and operational excellence will directly impact our success and client satisfaction.

 If you’re ready to make a lasting impact and lead a high-performing team, we’d love to meet you!

In this role, you will have the opportunity to: 

Deliver exceptional service to customers, establishing yourself as a business leader within the industry, aligned with corporate strategy.Provide guidance and collaborate closely with dealer service organizations within the region to ensure consistent and high-quality service.Develop and execute an annual plan to drive profitable growth of the service business in the region.Build and enhance the regional service organization structure, focusing on a clear development strategy for talent and team growth.Set performance goals for direct reports, providing coaching and guidance to department managers to achieve operational excellence.Oversee field service operations, including installations, service contracts, repair services, and service-related sales and marketing, optimizing processes to enhance efficiency and profitability.Actively participate in the Japan country management team, contributing to strategic planning and decision-making to drive team success and organizational goals.

The essential requirements of the job include:  

Bachelor's degree (B.S./B.A.) in Chemistry, Biology, Biochemistry or Molecular Biology or equivalent experience (MBA a plus)Requires at least 5 years managing a Customer Support organization or similar functionStrong analytical skills to assess region service performanceDemonstrates effective communication skills, either through team interactions or presentations to clearly articulate region's business objectivesSolid organizational skills and ability to set priorities and manage time effectivelyAbility to identify customer needs and issues and develop realistic solutions to meet these expectations and to solve problemsAdvanced proficiency in English, both written and spoken, to effectively communicate with global teams and stakeholders.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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